Revit could not complete external command

[justinjamesharmon]

I get an error message when trying to render a view with vray. Vray will render the view if i overwrite the opaque material assets.

[Ana Lyubenova]

Hi Justin,

This means that probably you have a "bad" material.
Can you please do the following:
1. Run V-Ray on Revit and reproduce the error
2. After the error pops up, navigate to: C:\Users\<your username>\AppData\Local\Autodesk\Revit\Autodesk Revit Architecture 20**\Journals, where 20** is your Revit version; and AppData usually is a hidden directory, so you will need to unhide it.
3. This folder contains Revit journal files. Order them by date and send us the most recent one. Note that the Revit journal file does not contain information about your project etc., it only contains data related to the correct/incorrect program functioning as well as errors which might have occurred.

Send the journal file at support@chaosgroup.com pointing my name under subject.

Thank you,
Ana

[PCArchIreland]

Hi, I'm having the same problem, I'm wondering how to resolve it? I have Revit 2015 and a trial version of V-Ray.

Thanks,

Paul.

[Ana Lyubenova]

Hi Paul,

Is it exactly the same scenario as described by Justin or you simply get the same error message?
Please, send us the Revit journal (I have explained how to send it in my previous post)

Best,
Ana

[segerarch]

I am also receiving this error. Sending journal file as you have mentioned.

Thanks,

[Ana Lyubenova]

Hi segerarch,

Just got the journal file. I will get back to you through our support system.

Best,
A.

[PCArchIreland]

Hi Ana,

I just sent the journal file, please let me know if you need anything else.

Kind regards,

Paul.