V-Ray 3.7 unable to obtain license

[segerarch]

I have installed the V-Ray 3.7 update and am now unable to obtain a license when clicking the acquire license button.



Also, the web link that pops up http://localhost:30304/ says that it cannot be reached. I have tried to reinstall the license server also with no luck.

What do i need to do to fix?

Thanks,

[segerarch]

Additionally, this is what shows up when trying to reinstall the license server.

[ivan.slavchev]

What's the Windows OS version you're using?
Also - does the license server installation finishes correctly? If it does - can you open "Run->services.msc", right - click on "VRLService" and try to start it?

[segerarch]

Windows 10 version 1803.

I tried to right click and start "VRLService as you mentioned and received a pop up " Windows could not start the VRLService service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion"

[ivan.slavchev]

Windows 10 version 1803.

I tried to right click and start "VRLService as you mentioned and received a pop up " Windows could not start the VRLService service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion"

It's best to message us at support@chaosgroup.com

[segerarch]

I will send a message as you mentioned.

Thanks

[segerarch]

This issue has been resolved.

Thanks

[MkX]

Is it possible to know how you did it ?
I've got same error message.

[MkX]

When I clic on ACQUIRE LICENCE :/

[ivan.slavchev]

Is it possible to know how you did it ?
I've got same error message.

You can try reinstalling the license server - https://download.chaosgroup.com/down...dalone-511-adv
Or - if the license server is on another machine - adjust your license settings - https://docs.chaosgroup.com/display/...cense+Settings

[MkX]

Thanks for you help but it doesn't work.
When I try to acquire, I've got browser error : localhost 30304 isn't accessible.
I've tried to switch off my firewall but not better.

[segerarch]

I was instructed to uninstall the license server and remove any files in the c:\program files\common files\chaosgroup. After that I reinstalled the license server and it worked.

[gspalding]

I also had this issue. I did the same, deleted all chaosgroup files then reinstalled the license server first. It would read the 30304 port at that time. Then install Vray. Worked for me.

[MkX]

Hey,
Thanks for your help but it doesn't work for me. I've try to remove all my chaosgroup product (even my Sketchup installation).
Desinstall
Remove all
Reboot
Install licence server,
Install V-Ray
Reboot
Launch Revit
Click on ACQUIRE LICENCE
And always same answer... Can't use it and Need it :/

[ivan.slavchev]

Hey,
Thanks for your help but it doesn't work for me. I've try to remove all my chaosgroup product (even my Sketchup installation).
Desinstall
Remove all
Reboot
Install licence server,
Install V-Ray
Reboot
Launch Revit
Click on ACQUIRE LICENCE
And always same answer... Can't use it and Need it :/

It's best to write us at support@chaosgroup.com in that case