HELP HELP!!! Essentially locked out of old files by "Unsupported version of V-Ray Material" message....

[Pretty Picture Girl]

Hi,

I needed to open an old Rhino file today with an elaborate model which had been last saved with Rhino 5 and the old version of Vray.
Much to my horror I get a very persistant message saying "V-Ray for Rhino. Unsupported version of V-Ray Material" which essentially locks me out of a project for which a client paid money and which needs some changes now.

While it is already terrible and expensive to me that I might have to retexture the complete model to be able to use it, its even worse that I can not even do this as I can not override that stupid sign to enter the file.
Pressing ok 100times does not help, pressing the close message x does not help, changing the default render and import does not help.

So basically I am locked out.

Please Chaosgroup get me a solution to this. Quick!

Thanks,

Pretty

Btw. there are a ton of old files which are bound to have the same issue. So its not about fixing this for one file only.....

[Pretty Picture Girl]

Anyone listening to this?

[Peter.Chaushev]

Hello,

Please refer to the following thread for a solution to your problem:
https://forums.chaosgroup.com/forum/...alid-materials

Kind regards,
Peter

[Pretty Picture Girl]

With all due respect Peter, but downgrading the software reinstalling an old version running some Python script & reinstalling the newer software????
You can not really suggest that as a solution in a professional work environment when your clients need to frequently access older files.
I really urge Chaosgroup to provide a proper solution to this and not some bogus workaround.

You really let your clients down big time:
1) Your clients have accumulated elaboratematerial libraries - Chaosgroup lets them out in the wild and your paying client needs to recreate all their materials at their own time (=cost)
2) Your clients need to retexture all their older files at their own time (=cost)
3) Your clients have to use a complicated workaround if they even want to access their older files at all, again all at their own time (=cost)

All this happens without a proper warning.

All because a render plugin is created with substancial mistakes your clients can not access their files properly.

When can we expect a proper professional solution to this? The one you point to in the other thread is anything but that.
Chaosgroup is really disappointing in their approach to its customers.
Probably its really time to switch to a different rendering system now. Glad there are others to choose from around. Just ashame we spent money on Vray.

Nothing against you personally Peter, but if I compare how McNeel treats and supports their customers to the way Chaosgroup does this (not!), McNeel wins 200%