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Unable to load assests into file.

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  • Unable to load assests into file.

    I'm receiving this error "error importing asset: The selected importer was not found" I'm not sure what's going on. Also, I tried to change the assets download folder location to make sure it was correct, but now when I try to make sure that the location is "Local Disk(C/ProgramFiles/ChaosGroup/ ChaosCosmos" I'm getting this error code "You have no access to the download folder. Please change it or contact your administrator. This is my personal laptop and I'm pretty sure I have administrator access, so I'm confused.

    Any help is appreciated.


  • #2
    Same problem here.... don't know why. I had to stop end restart twice caos cosmos...

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    • #3
      Hello,

      Can you please open a ticket via our Contact form and attach your Cosmos Browser log in it. You can find the cb.log file located here C:\Program Files\Common Files\ChaosGroup\ChaosCosmos
      Nikolay Simeonov

      Technical Support Representative
      support@chaosgroup.com

      Chaos Group

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      • #4
        Same error here!
        www.gaell.com

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        • #5
          Same error here!
          Click image for larger version

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          • #6
            Please follow Nikolay's advice and send us the needed cb.log in order to help you quickly.
            Thanks in advance.
            Tsvetomira Girginova | chaos.com
            3D Support (AEC,HOU,C4D) Team Lead | contact us

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