Error message

[javierrentas]

Hi Chaos
I have a new error message popping up every time I open a new Rhino session. Do you guys have any idea about it?

[natalia.gruzdova]

Hello javierrentas,
Thank you for the screenshot.

Can you please let us know:

• Does this error appear in every scene - even in a new empty Rhino file? Please close all Rhino applications, if needed also close all vrayneui processes in the Task Manager and try opening several instances of Rhino new scenes. Are you able to reproduce the error?
• If the error is reproducible please go to V-Ray > Help > About V-Ray > V-Ray Asset Editor Session Log and locate the corresponding vrayneui.log file for the current session: example attached. Collect this log after the error appears and share it with us.
• V-Ray version - please share a screenshot of V-Ray>Help>About window (example).
• If the error is reproducible only with a specific scene please share the scene with us to take a look. To do so please open a ticket using this submit request form and upload the archived scene in the ticket. Make sure to archive it with the Pack Project tool (V-Ray>Pack Project tool).

Thank you in advance.