Client can't run V-Ray Demo

[Mitch]

Hi all,

A Rhino client downloaded and installed V-Ray for Rhino demo, he was able to sucessfully install it but it failed to run when Rhino was run the just after, with some message like "unable to load plug-in". He is also unable to manually load it via the plug-in manager. He has Rhino V4 SR2 installed and downloaded the V-Ray demo like yesterday... What can be done?

Thanks, --Mitch

[dalomar_cg]

Re: Client can't run V-Ray Demo

Hey Mitch,

Chances is are its due to a conflict between the more recent versions of RDK and V-Ray. In order to get things back on track you'll need to make sure that the version of RDK that is being used is the one that is in our installer. If a newer RDK is installed, then you'll have to go through uninstalling it (through Remove Programs). This will through off any Brazil betas if they are installed as well. Below is a post with a bit more of a break down. Post again if that doesn't solve the issue

http://asgvis.com/index.php?option=c...14580#msg14580

[Mitch]

Re: Client can't run V-Ray Demo

Hi Damien,

Well, that seems unlikely. I just sold him the Rhino V4, and he just installed it, SR2, and then tried to install the V-Ray. I don't think he has previously attempted to install Brazil or the Rhino RDK.

He also told me he tried to do the same with Rhino 3 and V-Ray for Rhino 3 with similar lack of success.

In any case since he is a *potential* client of V-Ray and not someone who has actually bought the program, I think it unlikely that he will be willing to follow the complex uninstall/install/uninstall procedure just to try out V-Ray, most likely he will just write it off as not being reliable enough to spend money on and move on.

I guess the major problem is you're selling a retail program that is running on a beta version of the Rhino RDK, that is not a very good situation. --Mitch

[dalomar_cg]

Re: Client can't run V-Ray Demo

Mitch,

Then check to make sure that the install path is 100% correct. Sometimes there is a little trickiness when finding the correct install path (with multiple drive machines or x64 machines). Also, if this is Vista (and XP too if you're on an limited account), then you have to make sure that admin privledges are used for both the install and then next time Rhino is loaded.

If you can give a bit more info about the message and the context, as well as the system itself, then that maybe I can better pinpoint whats going on.

I guess the major problem is you're selling a retail program that is running on a beta version of the Rhino RDK, that is not a very good situation.

This is unfortunately the name of the game. We're not big enough to develop all of the things that RDK offers to us, so we've got to take the good with the bad. Part of that also falls on the shoulders of McNeel too. If they want a platform for great rendering, then they should provide something that provides a great deal of functionality and is dependable enough for developers to rely on. I've got other things but I'll keep those to myself.

[Mitch]

Re: Client can't run V-Ray Demo

Hi Damien,

Thanks. I didn't mean to imply it was your fault, simply that most people don't understand what exactly is happening when they buy V-Ray, most of them don't know anything about what the RDK is and what it does, all they want is a great render program that runs inside Rhino. Few people have any idea that the RDK is still in development.

Perhaps this fact should be made more clear somewhere... Also if something could be developed that could more easily troubleshoot install problems, that would be great.

I'll try to find out what his config is, unfortunately, I'm also doing this remotely via telephone and in French... I have enough experience with Rhino installs to have a reasonably good idea where things might fail,but with V-Ray I'm totally in the dark.

I'll get back to you tomorrow. --Mitch

[dalomar_cg]

Re: Client can't run V-Ray Demo

Mitch,

I understand, and I'm fully aware that rendering is predominately a new thing to most users within Rhino circles. The only RDK functionality that we really depend on at the moment is the sun system (as far as the front end...I'm not sure about internal stuff). Most of the other functionality (mapping mostly) is within rhino itself, so I'm not sure exactly why the RDK thing causes such a hick-up on our end. I'll check with one of the programmers about that, since it would be a little easier if all of the loading didn't depend on RDK or not.

Also, it may also be a good to see if there are any other plugins that they are running, as that might also be a possible culprit.