Going on 4 weeks, still no support

[SamPage]

Still awaiting my .rtu file. Monday will be 4 weeks with no answer from you guys after repeated attempts, although I do see you have closed my tickets instead of answering them. I would like this resolved, but we are getting to a point where perhaps a refund would be best and move on to a renderer company that supports its product.

Sam

[corey]

Hello Sam-

I looked and your case should now be resolved now. We are sorry for the confusion on our end and frustration on your end. Please let us know if you did not get our response or have questions.

Best regards,
Corey