Bought commercial but License Server still showing Beta

[iamlifo]

I bought v-ray 3 and got the adv build in my account today

after installling it my license server still shows v-ray rhino and render node as beta

I have already tried decativating and reactivating the license server

I also stopped the v-ray service and re-started it

However Rhino says cannot get a GUI license

Does support have to do something manually or is there anything I can do on my own?

[fpedrogo]

It seem to be a licensing issue. Please, email support@chaosgroup.com.

[Helldoor]

@iamlifo: Are you using a dongle? And if so - did you update it using the new .rtu file?

In my case the online license server also shows, that I'm using a license for the beta. V-Ray however works flawlessly.

[iamlifo]

ok i did that.

[iamlifo]

@iamlifo: Are you using a dongle? And if so - did you update it using the new .rtu file?

In my case the online license server also shows, that I'm using a license for the beta. V-Ray however works flawlessly.

I have a dongle for 2.0, but I asked the reseller to switch me to online licensing

I did not receive an .rtu file

I'm sure support will fix it tommorow

[Helldoor]

I also have a dongle for V-Ray 2.0. In order to upgrade, I had to send the reseller the current .rtu file and later became from him a new one, which I downloaded and installed. After that V-Ray 3 launched.

[iamlifo]

I also have a dongle for V-Ray 2.0. In order to upgrade, I had to send the reseller the current .rtu file and later became from him a new one, which I downloaded and installed. After that V-Ray 3 launched.

i don't wish to use the dongle for vray anymore, that's why i didn't send any dongle files. you are still using dongle licensing. if you remove the dongle from your pc it wont work.

I am trying to switch to the purely online licensing which does not require a dongle anymore.

[iamlifo]

so this is getting fixed right now by support. apparently online licensing is only for new customers, upgraders have to use the dongle. but they're letting me go online anyway

[Helldoor]

Lucky you. Nice of them to fix it despite of you being an upgrader. The folks in the V-Ray support are doing a very good job.
So, iamlifo, enjoy your new donglefree render software!

[patrickk]

I also have a dongle for V-Ray 2.0. In order to upgrade, I had to send the reseller the current .rtu file and later became from him a new one, which I downloaded and installed. After that V-Ray 3 launched.

Odd...we only gave our reseller the Dongle ID. I didn't install any .rtu file this time like I had to with 2.0 licenses.