Multiple "Undo properties" in Undo stack

[Antioche]

Hi,

Noticed a strange behaviour that is causing me headaches:
When modifying a model (deleting a face per instance) and want to undo afterwards, I have to hit the Undo menu item many times (sometimes up to 10 times or more) before I can actually get the face back, with all items in the undo stacks as "Undo properties", although I have done nothing more than deleting the face.
This is not systematic but occurs regularly in models where some VRay materials have been applied.

Anyone else noticed that issue?

Best regards,

Thibaut
2hD Architecture Workshop

My Config:
SketchUp Pro 2019 19.1.173
V-Ray for SketchUp 4.00.02 (build 97144)
V-Ray NeUI Version 2.1.3
MacOS 10.14.5 on MacBook Pro 13 (Late 2013)

[Peter.Chaushev]

This appears to be a bug. We'll investigate it on our side. One of our devs is already notified about it.
Thank you for reporting this!

Kind regards,
Peter

[GD3DESIGN]

I'm having this same problem. Under the Edit-undo menu, it reads ''Undo V-ray properties'', and I cant seem to make it far back enough to undo anything in the sketchup scene.

[Matheron]

Bug confirmed. This bug is affecting all machines in our office, running V-Ray Next for Sketchup Hotfix 1 Edu on Sketchup Pro 2019 on Windows 10.

This is a nasty bug, because it silently hijacks the Sketchup undo stack. V-Ray Next effectively breaks Sketchup's undo stack, by repeatedly spamming it with dozens of nonsense actions. These undo stack entries are several discrete commits not initiated by the user. They are triggered by standard modelling operations that should have nothing to do with the parts of V-Ray exposed to the end user. Moreover, V-Ray Next is spamming Sketchup's undo stack even though V-Ray has not even been launched in the current modelling session.

Apparently, the only way of making Sketchup's undo stack workable again is to disable the V-Ray extension in Sketchup's Extension manager. So, in order to be able to do standard 3D modelling work including undo, our office has disabled V-Ray Next.

Dear Chaos Group - fixing this bug is worth releasing a Hotfix 2.

Would you please squash this workflow-breaking bug now?

[GD3DESIGN]

+1 for a hotfix. It can really cost us time when added up. Control+Z is probably one of the most used commands...

[Peter.Chaushev]

Noted! We are able to 100% reproduce the issue. Its ticket priority has been raised.
I'll get back to you as soon as we have an update to share.

Kind regards,
Peter

[GD3DESIGN]

Any word? This bug is killin me....

[Peter.Chaushev]

I'm afraid there is no simple way to implement a solution for this particular behavior.
Will make sure to post an update in this forum thread the moment our dev team makes some progress or manages to deliver a workaround.

[GD3DESIGN]

Hey yall,
Just wanted to give a fresh '+1' for getting this bug resolved. I think it is a pretty major one.....a stone-cold workflow killer for me. I would personally want to see this bug fixed before any new features are added to Vray. I mean, come on.....UNDO is broke.....? I about to the point where I'm thinking of keeping Vray disabled/unloaded until I run into something I can render with Enscape and absolutely have to use Vray.

[summerson1990]

Hi! The same problem. Thought for current new update of Vray this will be solved. But not yet. Support team, when are you going finally to fix it? How long users have to be ignored? You just confirm you see the problem exist and no more actions from you.

[summerson1990]

“Undo” is a basic function mostly used in a working process and you make us do not use it properly because of your technical process. What is next? Later we will not be able simply to run Vray at all and you will only notify us you confirm it? Chaosgroup team, we are waiting for your reply and actions.

[Peter.Chaushev]

The major cases of this behavior are identified by the dev team. Creating materials or activating the V-Ray scene may prevent the reversal of prior SketchUp actions. Will post again as soon as we can offer a viable solution!
Also want to thank everyone for voicing out your concerns over this issue! Its priority has been raised accordingly.

Kind regards,
Peter

[mjr3d]

Has this issue been resolved for Sketchup? I made a post earlier today about this exact issue in Rhino 5. Luckily, Rhino retains thousands of commands, but still, it has completely disrupted my workflow as well.

[marthamaatkamp]

Hi Peter.Chaushev can the priority of this issue be raised even higher? We're getting more and more reports of people having their workflow disrupted by this issue. Not only does the undo stack get clogged up by the 'updating properties' command, but also the process of updating those properties is taking quite a while, making SketchUp time out for a bit, depending on the model size, this might be quite a long while.

[Solutions4Gardens]

Hi Chaos Dev and QA,

I have been experiencing this issue for considerable time. I hoped upgrading to SketchUp 2020 and the associated VRay update would fix the issue, but it hasn't been addressed in your latest release.

To give some perspective, every time I make a single "mistake" in my model, I have to close that model without saving in order to get back to the state prior to the mistake. If I haven't saved my model for a few minutes, that means also loosing all my other "non mistake" changes. At the moment I have to uninstall my VRay extension, and reenable it explicitly to do any rendering (again, opening and closing models and Sketchup)We're professionals, and so all this costs us time and money.

This is quite a significant defect, which you are aware of and can reproduce. I appreciate it may be difficult to fix, but it is a "Class One Defect" that needs to be at the top of someones list. According to your post in October, the priority had been raised, but 3+ months and one patch later, the issue is still in the system.

We're subscribers, which means we actively choose to spend money on rendering software. We do this to get features and professional support. There is plenty of £0/$0 software out there, but we pay you guys to give us the support we need to run our business. We know you all love the recurring revenue you get from the subscription model, but the the other side to the coin is that year on year the user chooses where to spend their subscription dollar.

Please provide us with an update on this issue, along with an estimated time for resolution. It can be done - just imagine your CEO has just called you to ask.

I look forward to hearing from you,