Component part doesn't render in RTX mode

[DCHA34]

Hi, can someone explain to me why this component doesn't render in RTX mode.

I have to explode it to render correctly.

[Zahari.Ivanov]

Hello DCHA34

Would it be alright to request this project file for inspection, so I can test it and come back to you with more information? If this is alright, you can export it by going to Extensions > V-Ray > Pack Project, and send it as an attachment or upload it to a file-sharing service of your choice to our support email - support@chaosgroup.com
Please include a link to this forum topic in you message for reference.

[konstantin_chaos]

Hi DCHA34,

Can you try exploding the object and grouping it again after that?
Issues with specific SketchUp Components / Groups and RTX have been reported in the past and are logged in our bug tracking system.
I'd appreciate it if you can share this problematic part of the geometry in a .skp file.

Thank you in advance,
Konstantin

[DCHA34]

Hi,
I have already sent the file on April 06th to technical support.
I have already discussed the subject with Zahari.
Here's what I found out and tell Zahari:
"I may have found the cause of the problem.
The component has been scaled.
If you right click on the component + "Reset Scale", it recovers its initial size and the rendering is done correctly.
If you right click on the component + "Scale definition", it keeps its size and the rendering is done correctly."

Best regards,

[konstantin_chaos]

OK, good to know.
I'll get the scene from support and attach i to the GPU issue in the bug tracking system.
The fact that the scale is causing the geometry not to render is quite strange.
We'll have to investigate further.