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Unable to install 2.2 on Mac OS

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  • Unable to install 2.2 on Mac OS

    When I try to install the 2.2 update I get the following message “vray_42003_sketchup_osx.app” can’t be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information.
    I'm running macOS Catalina version 10.15.6 on a 27inch iMac and SketchUp Pro 2020 Version 20.1.228

  • #2

    Hello, Frank,

    Thanks for reaching out!
    If the option to open the vray_42003_sketchup_osx.app.dmg file does not appear on the first attempt, please right-click on the file, then choose "Open" and click on the "Open" button that will appear this time.

    We are aware of the current unintuitive experience that stems from the macOS 10.15 notarization changes and are working on improving it.

    Kind regards,
    Peter
    Peter Chaushev
    V-Ray for SketchUp | V-Ray for Rhino | Product Specialist
    www.chaos.com

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    • #3
      Thank you that worked

      Comment


      • #4
        hello
        Peter.Chaushev

        same problem

        Click image for larger version

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        i use a macbook pro 13"
        mac OS 10.15.6

        i tried the right click "choose open"

        same result

        Comment


        • #5
          Peter.Chaushev


          figured it out already..

          Comment

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