Dear all, I ´ve got a serious problem. I tried to get a support thru the help center of ChaosGroup. No reply yet. But let me explain what had happened to me.
I used yesterday previous version of Vray for SketchUp, then actual one. I noticed that Frame buffer was not responsive, when I starded render of another one scene and it had happened two times. Meanwhile I got a pop up window that new version of Vray is aviable. So I thought, this will fix it. Unfortunately it came worse got this announcement immediately after opening a SketchUp:
Error Loading File C:/Program Files/Chaos Group/V-Ray/V-Ray for SketchUp/extension/ruby/init.rb
Error: #<StandardError: Failed to initialize appsdk (VRAY_PATH might be incorrect): C:\Program Files\Chaos Group\V-Ray\V-Ray for SketchUp\extension\vrayappsdk\bin/VRaySDKLibrary.dll>
C:/Program Files/Chaos Group/V-Ray/V-Ray for SketchUp/extension/vrayappsdk/vray.rb:18:in `require_relative'
C:/Program Files/Chaos Group/V-Ray/V-Ray for SketchUp/extension/vrayappsdk/vray.rb:18:in `<module:VRay>'
C:/Program Files/Chaos Group/V-Ray/V-Ray for SketchUp/extension/vrayappsdk/vray.rb:1:in `<top (required)>'
C:/Program Files/SketchUp/SketchUp 2021/Tools/RubyStdLib/rubygems/core_ext/kernel_require.rb:92:in `require'
C:/Program Files/SketchUp/SketchUp 2021/Tools/RubyStdLib/rubygems/core_ext/kernel_require.rb:92:in `require'
C:/Program Files/Chaos Group/V-Ray/V-Ray for SketchUp/extension/ruby/init.rb:34:in `<top (required)>'
C:/Program Files/SketchUp/SketchUp 2021/Tools/extensions.rb:197:in `require'
C:/Program Files/SketchUp/SketchUp 2021/Tools/extensions.rb:197:in `load'
C:/ProgramData/SketchUp/SketchUp 2021/SketchUp/Plugins/vfs.rb:29:in `register_extension'
C:/ProgramData/SketchUp/SketchUp 2021/SketchUp/Plugins/vfs.rb:29:in `<module:VRay>'
C:/ProgramData/SketchUp/SketchUp 2021/SketchUp/Plugins/vfs.rb:4:in `<top (required)>'
and I tried to unistall and install version before. Nothing, still the same, and I can not finish my work. I am totaly confused about it. Please is here anyone who can help me with this? With good knowledge what is going on? I just can not do anything. I am using monthly paid version of Vray for SketchUp 2021. License is valid until 17/8/2021. Before update I could render one scene, and then I had to close it and run it again. But on Sunday I had no problems about it. I know the problem is somewhere behind me, PC and update. Please help me I am lost about it.....![frown](https://forums.chaos.com/core/images/smilies/frown.gif)
Vray 5.10.05 Jun 21 2021
SketchUp Pro 2021 - Version 21.1.299 64-bit
Windows 10 Pro Vesion 21H1 Date of installation: 23. 7. 2020 Operating system assembly 19043.1110 Interface Windows Feature Experience Pack 120.2212.3530.0
I used yesterday previous version of Vray for SketchUp, then actual one. I noticed that Frame buffer was not responsive, when I starded render of another one scene and it had happened two times. Meanwhile I got a pop up window that new version of Vray is aviable. So I thought, this will fix it. Unfortunately it came worse got this announcement immediately after opening a SketchUp:
Error Loading File C:/Program Files/Chaos Group/V-Ray/V-Ray for SketchUp/extension/ruby/init.rb
Error: #<StandardError: Failed to initialize appsdk (VRAY_PATH might be incorrect): C:\Program Files\Chaos Group\V-Ray\V-Ray for SketchUp\extension\vrayappsdk\bin/VRaySDKLibrary.dll>
C:/Program Files/Chaos Group/V-Ray/V-Ray for SketchUp/extension/vrayappsdk/vray.rb:18:in `require_relative'
C:/Program Files/Chaos Group/V-Ray/V-Ray for SketchUp/extension/vrayappsdk/vray.rb:18:in `<module:VRay>'
C:/Program Files/Chaos Group/V-Ray/V-Ray for SketchUp/extension/vrayappsdk/vray.rb:1:in `<top (required)>'
C:/Program Files/SketchUp/SketchUp 2021/Tools/RubyStdLib/rubygems/core_ext/kernel_require.rb:92:in `require'
C:/Program Files/SketchUp/SketchUp 2021/Tools/RubyStdLib/rubygems/core_ext/kernel_require.rb:92:in `require'
C:/Program Files/Chaos Group/V-Ray/V-Ray for SketchUp/extension/ruby/init.rb:34:in `<top (required)>'
C:/Program Files/SketchUp/SketchUp 2021/Tools/extensions.rb:197:in `require'
C:/Program Files/SketchUp/SketchUp 2021/Tools/extensions.rb:197:in `load'
C:/ProgramData/SketchUp/SketchUp 2021/SketchUp/Plugins/vfs.rb:29:in `register_extension'
C:/ProgramData/SketchUp/SketchUp 2021/SketchUp/Plugins/vfs.rb:29:in `<module:VRay>'
C:/ProgramData/SketchUp/SketchUp 2021/SketchUp/Plugins/vfs.rb:4:in `<top (required)>'
and I tried to unistall and install version before. Nothing, still the same, and I can not finish my work. I am totaly confused about it. Please is here anyone who can help me with this? With good knowledge what is going on? I just can not do anything. I am using monthly paid version of Vray for SketchUp 2021. License is valid until 17/8/2021. Before update I could render one scene, and then I had to close it and run it again. But on Sunday I had no problems about it. I know the problem is somewhere behind me, PC and update. Please help me I am lost about it.....
![frown](https://forums.chaos.com/core/images/smilies/frown.gif)
Vray 5.10.05 Jun 21 2021
SketchUp Pro 2021 - Version 21.1.299 64-bit
Windows 10 Pro Vesion 21H1 Date of installation: 23. 7. 2020 Operating system assembly 19043.1110 Interface Windows Feature Experience Pack 120.2212.3530.0
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