Can´t use Chaos Cosmos Browser

[alexandre_ribeiro]

Hi
I have an issue on my VRAY subscription.
When I try to entre the Chaos Cosmos Browser, appears the attached image.
I have tried to reinstall (Cosmos only) (under the user account and also under administrator) and the problem seemed to be solved.
However, when I restarte the computer, Cosmos Browser fails again and this message appears once again.
How can I solve this?

[nikoleta.garkova]

Hey alexandre_ribeiro,

Keep in mind that you will need to have read/write access to the working directory.

What you can try is the following -

• You should have 2x cbservice.exe processes (Task Manager > Processes > Chaos Cosmos Browser Service) running. Please find them, and disable them - there is a Windows shortcut which you can select (Stop Chaos Cosmos Browser Service) as indicated in the following screenshot
• Make sure you've closed SketchUp and navigate to the Cosmos Assets download folder location (by default it's set to C:\Users\%username%\Documents\Chaos Cosmos\Packages)
• Delete the cpkg.db file (note that this will cause the CB not to remember the already downloaded assets, but once you prompt to download them again it should find them instantly in your system)
• To start the cbservice, use the Windows shortcut Start Chaos Cosmos Browser Service
• Start a SketchUp session and try to open the Cosmos Browser

If that doesn't work, best would be to send us the cb.log file located in C:\Program Files\Common Files\ChaosGroup\ChaosCosmos so we can check for any errors.
You can forward the file via our contact form, just make sure to mention this thread in the subject. Thanks!