Restart V-ray inside Sketchup?

[kristian_hedman]

I'm using V-ray 5 for Sketchup v2.2
It happens a lot that the V-ray plug in, for whatever reason, stops working inside Sketchup. All V-ray functions/browsers locks up, unable to render etc. Sketchup in continuing to work just fine. Only way to resolve is to save your work and completely restart Sketchup.

I can see that the app is still running in the background but is not showing up in Sketchup (I see it for example in the activity bar and in Windows Task Manager).

It would be nice to understand the reason behind this, but for now my question is if it's possible to restart the V-ray plug-in inside of Sketchup without completely shutting Sketchup down?
I've tried to end V-ray related apps and plugins in Task Manager, but that doesn't work. Anyone with an advice?
Thanks in advance.


My versions:
Sketchup Pro 2019
V-ray 5 for Sketchup 2.2

Running on:
Windows 11
Intel Core i7, 32 mb RAM
NVIDIA GeForce 2060

[slavcho.brusev]

Hi,

Yes, there is an option to 'kinda' restart V-Ray without shutting down SketchUp.
It is called release V-Ray License(Image below) this will 'restart' and reset some aspects of V-Ray without quitting SketchUp.

After that start, the Asset Editor or click on another V-Ray function and V-Ray will be started again.

However, this said, I am not sure that this will necessarily fix the issue.
Could you please provide additional information about what is happening on your side?
Video to better illustrate, steps to reproduce on my side.
Additionally, if you have noticed that this is happening with a specific project, can you please share it so I can check it in our environment?
If that's the preferred way, please use the Pack Project tool(Extensions > V-Ray > Pack Project) to make an archived copy containing all assets related to the project and use the link below to submit a ticket and attach the file.
https://support.chaos.com/hc/en-us/requests/new

[konstantin_chaos]

Hi kristian_hedman,

As Slavcho pointed out, releasing the V-Ray license should stop all V-Ray related processes and deactivate the V-Ray.
Once you click on one of the V-Ray buttons after that V-Ray will be reactivated.

The issue you described however sounds like a serious one.
I'd really like to get to the bottom of this.
Providing the things that Slavcho requested will help us a great deal.
If it's not enough to pinpoint the cause we might ask for a remote session.

Konstantin