typeerror: cannot read property 'trim' of undefined Vray Sketchup

[emma_roach]

Hello,


I am writing to ask for your help/ advice with a Sketchup/ Vray issue.
Although I can render, I am having issues accessing the asset editor.

It doent open and sometimes there is an error message. typeerror: cannot read property 'trim' of undefined

This issue has happened out of the blue.

I am using:
MacBook Pro (14-inch, 2021)
version 12.0.1 (21A559) Monterey
Sketch-up 2020
Vray 4 Next


Would you be able to help? I have de-stalled and reinstalled Vray.
I have found this info online, but I do not have the telemetry file to amend.




The issue is caused by a third party library our user interface relies on. The issue is fixed in the latest version of the library and we will switch to it asap
There is a workaround. You can edit the following file:
~/.ChaosGroup/V-Ray for SketchUp/telemetry.json
And change its contents from
{“telemetry”:1}
to
{“telemetry”:0}


Many thanks, any help would be greatly apprciated.


Emma

[tsvetomira.girginova]

Dear emma_roach, hello.

Perhaps you are searching for the telemetry.json at a different place.
This ChaosGroup folder is specific for the chosen User, it is not found via Applications folder.

Please double check by doing the following:
Plan A: type ~/.ChaosGroup within Spotlight (like this), open it, then do inside V-Ray For SketchUp where telemetry.json is
Plan B: go to Extensions > V-Ray > Help > About, click over V-Ray Asset Editor Session Log and go one folder back, where the needed file is stored

With SketchUp closed change the value from 1 to 0.
Open SketchUp and share how is V-Ray working for you.

Waiting for your answer.

Best regards,
TS