Cant move or close Vray Asset and Cosmos Windows

[richard_harling]

I've recently moved from OSX to Windows SU/Vray; Problem: Once SU is open, I open the Vray Asset window or the vray cosmos window I am unable to move them, close or minimize them. Any help would be great, i'm new to Windows and have a lot of renders to do asap.

[tsvetomira.girginova]

Dear richard_harling, hello.

Let's start from here - in order to be more helpful please define:

• exact Windows version
• exact SketchUp version
• exact V-Ray version (screenshot of Extensions > V-Ray > Help > About)

Have you tried re-installing V-Ray?
If you disable other external plugins and then install V-Ray is there a difference?

Waiting for your answer.

Best regards,
TS

[richard_harling]

Windows 10 Home 21H2

[richard_harling]

I have reinstalled vray no change, disable external plugins I have not, i'll google that one... ps thanks for such a quick reply

[tsvetomira.girginova]

You are welcome.

If it is suitable for you, can I take a look in a quick remote session?
If yes, I will send you a link.

[richard_harling]

sure thing

[richard_harling]

Standby Loading

[richard_harling]

ok stuggling here i'm using windows (just switch from mac) ive got the link but it is an OSX version

[tsvetomira.girginova]

The link was sent via PM.
Please open the downloaded application.
Waiting to see you at the customer's list.

[tsvetomira.girginova]

The session took place.
Everything is good now. It was hardware related.

Happy rendering, RIchard!

Contact us again if needed.