Weekend help for VRay issues?

[jodi_best]

Im having a licensing issue with Vray for Sketchup on my Mac. Is there anyway to get help from chaos on the weekend?? I have a project due on Monday!
For reference this is the error that I'm getting that I cannont figure out how to fix.

[natalia.gruzdova]

Hello jodi_best,
Our Tech Support agent has reached out to you in a ticket that you have also opened to our system. Please provide requested information there.