The Great Crash

[wu_xiaolong]

Since I basically don't use ens, I basically never had such a horrible crash. Someone sent me a scene that caused my sketchup to crash indefinitely. I downloaded ens for this, but I found no problems with ens4 or vfs6. The problem was with the model material he sent, which happened to be a certain version of ens3. I have no way of knowing which version of ens3 is being used, but basically every material needs to be changed, even when I click on material to vray material sketchup crashes. I'm feeling incredibly desperate, is it possible to remove or option to not let the ens material convert to vray.

[ValeroStudio]

Can you just disable Enscape for the moment and then resolve the material by resetting it's properties?

[wu_xiaolong]

Can you just disable Enscape for the moment and then resolve the material by resetting it's properties?

I've tried uninstalling enscape and it doesn't fix the model crashing, only full material remaking, but that means extracting all the diffuse maps and then remaking the materials and assigning them. There are so many of them, it's killing me.

[ValeroStudio]

I feel your pain. I have been there. Sometimes you have to way the time wasted trying to find a solution versus remaining the materials which will in turn, make your file render faster.

[rossen.rangelov]

Hello wu_xiaolong

Please install the latest V-Ray for SketchUp Version 6.20.04 and try again. You can download it from here. If this does not help, please create a new ticket via this form, where you can upload your scene for us to review. To do this, please use the Pack Project tool (Extensions > V-Ray > Pack Project tool) to archive your scene with all the assets.

Thank you.

[wu_xiaolong]

Hello wu_xiaolong

Please install the latest V-Ray for SketchUp Version 6.20.04 and try again. You can download it from here. If this does not help, please create a new ticket via this form, where you can upload your scene for us to review. To do this, please use the Pack Project tool (Extensions > V-Ray > Pack Project tool) to archive your scene with all the assets.

Thank you.

Hello. I've sent the file.

[rossen.rangelov]

Hello wu_xiaolong
Could you please share your ticket number with us?

Thank you.

[wu_xiaolong]

Hello wu_xiaolong
Could you please share your ticket number with us?

Thank you.

What is the ticket number? Is it the software version number? The version number is vray for sketchup 6.2.4. The latest version, sketchup is 2022 and 2024.

[tsvetomira.girginova]

Hi wu_xiaolong,

Rossen's question is about the ticket number that you have received after sending us the scene.
It is awaited to use our contact form and share the project by using Extensions > V-Ray > Pack Project and uploading it within the form.

We are not able to find anything received with the e-mail that you are registered with at Chaos Forums and we are trying to understand what may be wrong.

Best regards,
TS

[wu_xiaolong]

Hi wu_xiaolong,

Rossen's question is about the ticket number that you have received after sending us the scene.
It is awaited to use our contact form and share the project by using Extensions > V-Ray > Pack Project and uploading it within the form.

We are not able to find anything received with the e-mail that you are registered with at Chaos Forums and we are trying to understand what may be wrong.

Best regards,
TS

I sent it. Did you get it?

[rossen.rangelov]

Hi wu_xiaolong
We received your information. We will review it, and as soon as we have some updates, we will contact you in the ticket you have opened.

[wu_xiaolong]

Hi wu_xiaolong
We received your information. We will review it, and as soon as we have some updates, we will contact you in the ticket you have opened.

That's great. Thanks.