New VRay 7 crashing my SketchUp

[sharon_huisjes]

I got the e-mail of the VRay 7 update, so I immediately went there to download the new version. I installed it on my Sketchup 2024.
But after installing the Sketchup app keeps crashing when I want to open VRay, cosmos or the asset editor. Anyone having the same problem? For now I installed VRay 6 2.6 and that works great again.

I attached the error code from my Mac.

[tsvetomira.girginova]

To inform the community - after taking a look at user crash reports and discussing them with Trimble, was identified a bug on SketchUp side which is solved with SketchUp versions newer than 24.0.554.
All reports were with the mentioned SketchUp version - 24.0.554.

Please update SketchUp to the latest version possible and enjoy your work with V-Ray 7.

7️⃣ regards,
TS

[natalia.gruzdova]

Hello sharon_huisjes,

Please forward your inquiries to our Tech Support team by opening a ticket. Please use this contact form and select Licensing assistance, installation and configuration under Request type.

This way our Tech Support team will be able to assist you.

[kbeck]

Same. Back to 6 2.6 as well.

[tsvetomira.girginova]

Dear sharon_huisjes and kbeck, hello.

I've just created for you tickets in our system to collect all the needed data or arrange a TeamViewer session to take a deeper look.
Please check your e-mails or your requests at the Help Portal from: https://support.chaos.com/hc/en-us/requests and answer us.

Let's solve this together!

Best regards,
TS

[tsvetomira.girginova]

To inform the community - after taking a look at user crash reports and discussing them with Trimble, was identified a bug on SketchUp side which is solved with SketchUp versions newer than 24.0.554.
All reports were with the mentioned SketchUp version - 24.0.554.

Please update SketchUp to the latest version possible and enjoy your work with V-Ray 7.

7️⃣ regards,
TS