Vray 7.00.03 and 7.00.02 error when opening sketchup.

[adriano_ziemecki]

Dear Forum, when I installed the latest version for Sketchup 2023 Vray version 7.00.03 and I open SketchUp I get this error (I already tried reinstallin twice Vray and its still hapens:



Error Loading File C:/Program Files/Chaos/V-Ray/V-Ray for SketchUp/extension/ruby/init.rb

Error: #<LoadError: 127: The specified procedure could not be found. - C:/Program Files/Chaos/V-Ray/V-Ray for SketchUp/extension/vray4sketchup2023.so>

D:/Sketchup 2023/Tools/RubyStdLib/rubygems/core_ext/kernel_require.rb:92:in `require'

D:/Sketchup 2023/Tools/RubyStdLib/rubygems/core_ext/kernel_require.rb:92:in `require'

C:/Program Files/Chaos/V-Ray/V-Ray for SketchUp/extension/ruby/init.rb:45:in `block in <top (required)>'

C:/Program Files/Chaos/V-Ray/V-Ray for SketchUp/extension/agreements/agreements.rb:23:in `enforce'

C:/Program Files/Chaos/V-Ray/V-Ray for SketchUp/extension/ruby/init.rb:37:in `<top (required)>'

D:/Sketchup 2023/Tools/extensions.rb:197:in `require'

D:/Sketchup 2023/Tools/extensions.rb:197:in `load'

C:/ProgramData/SketchUp/SketchUp 2023/SketchUp/Plugins/vfs.rb:18:in `register_extension'

C:/ProgramData/SketchUp/SketchUp 2023/SketchUp/Plugins/vfs.rb:18:in `<module:VRay>'

C:/ProgramData/SketchUp/SketchUp 2023/SketchUp/Plugins/vfs.rb:5:in `<top (required)>'



Aditionally I installed Vray version 7.00.02 and I got the same error...

[ivelina_mincheva]

Hi adriano_ziemecki!

Our developers debugged that and as a result - the "SUTextureGetFilePath" requires SketchUp 2023.1.
Please, update your SketchUp 2023 to version 2023.1 and that should resolve your problem.

Kind regards,
Ivelina

[natalia.gruzdova]

Hello adriano_ziemecki,

Can you please try reinstalling SketchUp as well following these steps:

• First uninstall V-Ray (instructions);
• Uninstall SketchUp from Windows>Apps, restart your computer and install SketchUp back;
• Download 7.00.03 V-Ray build and install it.
• Launch SketchUp and open a new empty scene - open Asset Editor.

Let us know if this works.

[adriano_ziemecki]

Hello natalia.gruzdova

I tried reinstalling sketchup and the other steps you mention, problem persist.

I was using Vray 6 without a problem, but now that I have updated to Vray 7, I have this issue. I reverted to Version 6.20.06 and it works fine. I will wait the fix to update again to V7.

[natalia.gruzdova]

Thanks for the update, I also wanted to ask if V-Ray 6 would work if installed.

Can you please share some details about your system:

• What Extensions apart from V-Ray you have currently installed? (a screenshot of Extension Manager would be helpful);
• Was V-Ray 7 working at some point or not?

If you would like us to take a look and arrange a TeamViewer session please open a ticket (request type: Product usage questions or issues) and share a link to this forum thread, so we could proceed with a session.

[ivelina_mincheva]

Hi adriano_ziemecki!

Our developers debugged that and as a result - the "SUTextureGetFilePath" requires SketchUp 2023.1.
Please, update your SketchUp 2023 to version 2023.1 and that should resolve your problem.

Kind regards,
Ivelina

[adriano_ziemecki]

Hi All chaos Team,

Upgrading to Sketchup 2023.1 was the fix to it. Thank you.