Chaos Cosmos Browser failed to load!

[Folmann]

Hi,

My Cosmos Browser is not working and shows the following message:
"Chaos Cosmos Browser failed to load, please try restarting its process."

I have followed all the troubleshooting steps suggested in the guide it refers to:

1. Updated to the latest version.
2. Turned off Windows Defender Firewall.
3. My internet connection is stable.
4. I have not changed the path to the Download folder.
5. I have tried deleting the database files.

However, the error keeps occurring.
The only temporary fix is to stop the Chaos License Server and Cosmos Browser and then start them again.
But as soon as I restart my PC, the issue comes back.


Program versions:
ervray_70003_sketchup_win
SketchUp version: 25.0.634 (64-bit)

I urgently need help to resolve this issue, as I have tight deadlines that I must meet,

Bedst regards,

Per Folmann
Denmark.

[Folmann]

Excuse me, but isn’t this forum meant to provide support from Caos supporters?
I’ve received support here before, and I can see that others are getting it too

[natalia.gruzdova]

Hello Folmann,
Thank you for reaching out to us.

We would appreciate it if you open a ticket to our Tech Support team with your questions regarding Cosmos Browser (request type: Licensing assistance, installation and configuration).
Technical troubleshooting may require either some personal data to be disclosed or a TeamViewer session to be arranged which is best done in a closed support channel.

Thank you for understanding!

[Folmann]

Hi natalia.gruzdova

Thanks for your reply, ticket is now created
I look forward to getting the problem resolved.

Have a nice day

[Folmann]

The issue was that the Caos Cosmor Browser Service wasn’t set to start automatically.
It’s now activated and working properly. I’m really happy to have it running smoothly and can now work without any interruptions.

Thanks!

Bedst regards, Per

[natalia.gruzdova]

Thank you for sharing the resolution of your case here on forum as well Folmann! Glad to hear that now Cosmos is working properly.

Should you need our assistance do not hesitate to reach out!