All VfSU Users- WARNING about installing SU 7.1

[Jackson_cg]

In the last few days I have started seeing SU hang interminably, error messages I've never seen before, SU crashing to desktop (with no Bugsplat) and saved visopts suddenly becoming unusable with certain skp files.I have reported several bugs to Google, but until we get a fix or workaround I can only advise that you stick with SU 7.0.

I've gone into greater detail in other bug threads, but until I or someone else has worked out what is causing so many problems, my advice would be:

DO NOT INSTALL THE SU 7.1 UPDATE

The only major improvement in SU 7.1 is its ability to degrade its OpenGL real-time rendering to allow faster orbiting and modelling so that's the choice you have to make. As even this feature seems to be causing major problems (the hang) my advice to VfSU users would be to avoid SU 7.1 until a fix can be developed.

Obviously I'm just speaking as a VfSU user, not on behalf of Google or ASGvis, but I think this is important and urgent enough that the VfSU community be made aware of potential problems.

Jackson

[40th]

Re: All VfSU Users- WARNING about installing SU 7.1

Thanks Jackson for the heads up.
I've used the 7.1 SU for about a week, and I didn't experienced any difficulties (so far :...)

[-Keith]

Re: All VfSU Users- WARNING about installing SU 7.1

Heads ups are always appreciated.
I was waiting to download the day they released 7.1 as part of my commitment to know what is broken with any new version before the emails poor in. I have had no trouble with it so far and so far no emails about the same issues you are reporting. I will keep my eyes and ears open. In the mean time can any other users that are having trouble post here as well? Machine spec's would be appreciated to help look for any possible commonalities.

[Jackson_cg]

Re: All VfSU Users- WARNING about installing SU 7.1

I just finished reinstalling SU7.0- turned out to be much harder than I was led to expect as simply uninstalling SU7.1 and installing SU7.0 screwed up the registry so SU7.0 wouldn't run. When I finally got it installed and running, VfSU wouldn't load.

3 hours later I finally got it to work thus:

1 ) Copy the "Google 7" folder (which contains the SU 7.1 files) from "Program Files" to "My Documents" as a backup.
2 ) Uninstall SU7.1 using CCleaner.
3 ) Run CCleaner's registry tool.
4 ) Run Registry Mechanic.
5 ) Manually delete the "Google 7" folder from "Program Files". Not deleting this is what screwed up the install the first two times.
6 ) Run CCleaner's registry tool again.
7 ) Run Registry Mechanic again.
8 ) Reboot.
9 ) Install SU7.0.
10 ) Reboot.
11) Copy backed-up SU 7.1 files (Components, Materials, Plugins, Styles) from their folder in My Docs into the newly installed "Google 7" folder in "Program Files".
12 ) Reinstall/Repair V-Ray for SU (it didn't load the first time).
13 ) Reboot.

SU and VfSU appear to be working ok now, although I haven't run the test file which was crashing this morning yet. Tests will continue tomorrow.

Of course I can't say for sure that it was SU 7.1 which was causing these problems, but it's a huge coincidence that I've never seen SU crash to desktop before. That, combined with SU7.1 freezing when orbiting is enough to rule out using it for day to day work until the cause is tracked down.

[remon_v]

Re: All VfSU Users- WARNING about installing SU 7.1

I was working with 7.1 and vray and for me the only problem was.... the material editor freezes sometimes while SU is still working. :-\

[edonk]

Re: All VfSU Users- WARNING about installing SU 7.1

This is why I stuck with version 6! Version 7 is a bit of a white elephant really. Sorry to hear 7.1 is causing problems, because like you said I thought the only 'improvement' was the graphical degredation.

[Jackson_cg]

Re: All VfSU Users- WARNING about installing SU 7.1

I should say that for ordinary SU users (i.e. not VfSU users) the rendering degradation in SU 7.1 is genuinely a huge improvement as it increases SU performance at least 100% making high-poly modelling much less painful. For VfSU users though, that feature comes at the very high cost of VfSU stability.

[40th]

Re: All VfSU Users- WARNING about installing SU 7.1

For VfSU users though, that feature comes at the very high cost of VfSU stability.

Sorry to contradict you, but so far I haven't heard any complains on the 7.1 update from VfSU users (except yours). So to say "For VfSU users..." is un-based generalization.

[Jackson_cg]

Re: All VfSU Users- WARNING about installing SU 7.1

Sorry to contradict you, but so far I haven't heard any complains on the 7.1 update from VfSU users (except yours). So to say "For VfSU users..." is un-based generalization.

What about your own post in the Bugs forum 7 days ago?:

http://forum.asgvis.com/index.php?topic=6809.0

...and this one which you replied to from 5 days ago?

http://forum.asgvis.com/index.php?topic=6821.0

...and this one describing the same error message I'm getting:

http://forum.asgvis.com/index.php?topic=6785.0

...and this one describing SU7.1 freezing and hanging:

http://forum.asgvis.com/index.php?topic=6823.0

As an SU and VfSU Beta tester if I come across serious bugs which result in SU freezing completely (requiring Ctrl+Alt+Del SU shutdown), sudden crashes to desktop and possible loss of work I think it's only responsible to warn the VfSU community that there are issues. I don't take this lightly, I've been discussing SU 7.1 and VfSU's issues for several days now with Google (who assure me they are working with ASGvis to resolve it) and spent about 6 hours yesterday trying to determine the source and produce a reproducable skp and bitmap package to send to Google (not as easy as it sounds as using VfSU's DR Asset Collection trick ironically "fixes" the bug, making sending it to Google pointless).

Hardly generalization without any basis.

[dkendig]

Re: All VfSU Users- WARNING about installing SU 7.1

Got an email from Google about crashes in SketchUp 7.1. They're still looking in to it. They said they're not sure if it's our fault, theirs, or both. Hopefully we'll be able to get to the bottom of this soon enough. We're mainly focused on the new release of our product though, so any efforts to correct this bug, will be in the upcoming release.

[40th]

Re: All VfSU Users- WARNING about installing SU 7.1

What about your own post in the Bugs forum 7 days ago?:
http://forum.asgvis.com/index.php?topic=6809.0

...and this one which you replied to from 5 days ago?

http://forum.asgvis.com/index.php?topic=6821.0

Actually this error occurred on SU7, before i've updated to 7.1.
But I stand corrected on the hanging issue and the one you experienced.
I really appreciate your effort, involvement and the commitment to SU and VfSU improvement.

Also I hope ASGvis and Google will Get to the bottom of this.

P.s - Now when I think about it, I do experience SU "hanging" for few sec. every few min. , but I think it's caused by the auto saving, because it happened with SU7 also. hmmm.....

[thomthom]

Re: All VfSU Users- WARNING about installing SU 7.1

hmm... I've not had any issues with SU7.1 and VfSU...

[AcesHigh]

Re: All VfSU Users- WARNING about installing SU 7.1

here is the error I got... dunno if it was caused by the installation of SU 7.1 or the model is too complex or something
http://forum.asgvis.com/index.php?topic=6865.0

[stefanq]

Re: All VfSU Users- WARNING about installing SU 7.1

OK.....after installingSU7.1, everything was fine....an hour or two....then I tried to do a print preview and BOOM! Bugsplat. OK, I said, I did something wrong. Then, I started texturing....I tried at least....applied su material /edit /browse for texture/ open BOOM! Bug splat!
OK..... > maybe SU need a path or so for my textures? (I know, stupid question) but this question made me ask myself, if SU will load an old scene, with textures and everything.
As you guessing, open/ ......Bugsplat.
Of course, I had to reinstall SU7.0, and answering in the same time to my boss, why I'm not working, and why I made the big step to 7.1
But like I said before, I have ton's of ruby's, and that could be the problem, but I don't feel like trying to find where the problem is....SU7.0 had no problem with my ruby's, so 7.1 should do the same.

[thomthom]

Re: All VfSU Users- WARNING about installing SU 7.1

For those of your experiencing problems with SU7.1 and VfSU; have you tried temporarily removing your other plugins and only have SU7.1 and VfSU installed?

I wonder if it could be a plugin combination that causes this - as I've not experience this myself so far and I've used VfSU it nearly every day since 7.1 was released. And I do have quite a number of plugins myself installed.