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Where can I retrieve my license #?

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  • Where can I retrieve my license #?

    Using Vray 5 and sketcup 17

    I want to use my license on a new laptop instead of my PC. I assume I will need to enter a license# when I go to the license server on the laptop. Where can I go to find the license number? I cannot find a record of it in my emails (only a customer#) and I don't see anyway to retrieve it through any of the v-ray menus in sketchup.

    Thanks

  • #2
    In order to work with V-Ray, you will need to activate your license in the V-Ray license server web interface "127.0.0.1:30304"
    Make sure that you installed V-Ray and V-Ray Online license server 5.5.1 (if you did not already install it):
    https://download.chaosgroup.com/?platform=47&product=48
    then please open in your web browser "127.0.0.1:30304" and see if you are able to Enable your Online licensing
    with your username or your e-mail "p**********@gmail.com" and press "F5" on your keyboard in order to refresh the web page.
    If you are able to see your V-Ray license there, please start the Sketchup application and work with V-Ray.
    If any issue appears, please send us a screenshot of the issue and the web page "127.0.0.1:30304".
    Note: You can send us an e-mail at support@chaosgroup.com if you are not comfortable sharing personal information here.

    Let us know if the above suggestion helped you.
    Stefan Isakov

    Technical Support Team Lead
    Contact Support

    Chaos

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    • #3
      Yes thank you, I had just recently found that and successfully installed it.

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