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  • #1

    Trouble With Update

    I am running the academic version of sketchup pro. I have been running vray for several months now. I tried to update today but received the "V-Ray for sketchup was not able to load because it could not locate all dependent files" message. In fact I could not even continue opening sketchup. It just crashes and closes. I tried uninstalling v-ray and reinstalling etc.
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  • #2
    Re: Trouble With Update

    I assume you are using OSX 10.5 - a fix for that is coming.
    Please mention what V-Ray and SketchUp version you are using when posting questions.

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    • #3
      Re: Trouble With Update

      Yes, 10.5.8. Do you know when the fix is coming?

      Thanks.

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      • #4
        Re: Trouble With Update

        Sorry, no.
        Please mention what V-Ray and SketchUp version you are using when posting questions.

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        • #5
          Re: Trouble With Update

          we do have a fix for this, if you contact our support department, we should be able to get you up and running.
          Best regards,
          Devin Kendig
          Developer

          Chaos Group

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          • #6
            Re: Trouble With Update

            I submitted a request to vray@chaosgroup.com but have not received any reply.

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            • #7
              Re: Trouble With Update

              ... chaosgroup? I said our support department...

              Submit a support ticket
              Best regards,
              Devin Kendig
              Developer

              Chaos Group

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