Crash with 1.49.01 on OSX

[am2]

Hi
I have a problem.My old vray 1.48.91 was working fine for me when I installed new version 1.49.01 it doesnt start and this message appeared:
"Error Loading File vfs.rb
undefined method `file_loaded?' for main:Object"

I have search and found that maybe its for windows language that isnt English.But my windows language is English

Windows XP sp3 English
Vray 1.49.01
sketch up 8
I have no other plug ins installed (just vray)
sorry for ma bad English.
Thanks for your help

[dkendig]

Re: New version of V-Ray for SketchUp has been released! 1.49.01

Hmm, sounds like a bad install to me. Try uninstalling, redrafting your computer, and then reinstalling the plugin.

[am2]

Re: New version of V-Ray for SketchUp has been released! 1.49.01

Hi
I have reinstaled it...but this message appears
"Error Loading File vfs.rb
undefined method `file_loaded?' for main:Object"

[marlonnz]

Re: New version of V-Ray for SketchUp has been released! 1.49.01

Hi all.

A little question. Why doesn't this version has the feature "Copy Vray material properties (reflection layer, refraction layer...) with the model" by CTRL+C ? That's so useful.

Thanks in advance.

[allgabrio]

Re: New version of V-Ray for SketchUp has been released! 1.49.01

ok, i have updated the version, but i'm still having the same crash problem. I corrected the problem in the past with a download of file version for my Mac.
I have this configuration:

Osx 10.5.8
2x2.66 Ghz Dual-Core Intel Xeon
7Gb 667 Mhz DDR2 FB- DIMM


I hope that this issue is resolved.

[dkendig]

Re: New version of V-Ray for SketchUp has been released! 1.49.01

please contact our support department if you need technical assistance

[allgabrio]

Re: New version of V-Ray for SketchUp has been released! 1.49.01

How can i get in touch?
But the last time in this Forum i've been asked to send my email address to get the file by mail.

Is it possible to do it?

[dkendig]

Re: New version of V-Ray for SketchUp has been released! 1.49.01

support@asgvis.com is how you contact our support department. I think you may be referring to OSXHookMsgProc.so, we had an issue in the past where a new version of that file was needed, but that is no longer the case. There are no additional files that you should need to get your installation working.

[allgabrio]

Re: New version of V-Ray for SketchUp has been released! 1.49.01

ok sorry but, Do you know how to sort this out?, or i have to turn anyway to support service,

[dkendig]

Re: New version of V-Ray for SketchUp has been released! 1.49.01

need to do troubleshooting. The information you have provided doesn't really tell us anything, so we will need to ask a bunch of questions, have you answer them, try things out, etc. Support from ASGvis isn't officially offered via the forums, so if you want a fast solution, contacting support@asgvis.com is your best choice.