Please Help! I lost my vry SU dongle!!

[vraychu]

Hi vray users and vray support team,
I am in Hong Kong. Unfortunately, I lost my vray for sketchup dongle. I read about other people who lost a dongle. they could simply purchase a new dongle then set it up and it will up and run again. BUT, in hong kong, the reseller is telling me I have to purchase a new License, Not a new dongle to make it work. yes you heard it right, I have to purchase a new license!!! simply because I lost a USB dongle!! It just doesn't make sense that how that policy works!! I am already in agonising pain that I lost the dongle and project deadlines are coming soon. Please help me out. Let the vray team know and vray users please help me reach the words to them. I am only asking for a fair deal.
It's like I lost a house key then I lose a whole house?!! how does that make sense. please help me. please and thanks in advance!!!

[caecarvalho@hotmail.com]

You can ask them to sell you only the new dongle without activation, and you can activate this dongle through the support@chaosgroup.com. They activate it online for you. It's good to buy a spare dongle and keep it deactivated with you, than you can activate it when you loose or if it brakes... All this I'm telling you is on the chaos group license Agreement.
http://help.chaosgroup.com/vray/help...rlservice.html
Read article 4. Product Authorization and dongle