Vray scene import crashes in UE 4.23.1 with latest build

[tmbarker531]

We are trying to import a vrscene file into unreal using the latest vray plugin build 4.3 and we are consistently getting a crash showing the attached error. We have tried to remove all materials and lights as well as using a blank project file and the error still persists. Any idea what could be causing this problem?

Thanks!

[Alexander.Atanasov]

Hi, tmbarker531

Sorry for the late reply.

Have you tried to to import the same vrscene with a previous build? Does it happen with a specific or with any vrscene? Can you please send us crash logs from PROJECT_NAME/Saved/Crashes and Logs folders and/or the problematic vrscene?

Best regards,
Alexander

[jcox_hamilton]

I am having the same issue. I have attached my logs. Original scene created in 3ds Max 2020.2 with V-Ray Next 2.1. Just installed V-Ray for Unreal 2.4. Using Unreal 4.23.

[Alexander.Atanasov]

Hi, jcox_hamilton

Thank you for the logs. I have logged the crash and will try to fix it for the next release. It looks like there is a issue with some of the geometry in the vrscene. There is somewhere in the scene mesh/meshes with no face normals information and that causes a crash. Can you please send the max file and/or the vrscene at support@chaosgroup.com ?

Best regards,
Alexander