3dsmax 2010 often crashes :(

Hello…
i just purchased the 3dsmax 2010 and install it… i use Vray, Vray RT, and vray scatter of plugins…(have all the licences)
i am working on some interior scene and max if often crashes… sometimes when i try to open the old file from max 2008, sometimes when i try to save a file, sometimes when Vray Rt is on, and then i am working in the viewport…
some very strange situations… the files are not stable…
the scene have like 2 milions of polys which is not so big…
however i have i7 processor, with 12GB of ram, Nvidia Geforce 9600 GT graphic card…
now i switch to OPEN GL mode, and will see how does it work..

i have installed both hot fixes from autodesk.. (before that was very slow, because of Bitmap page- now i disable it)…

Please Help, because i need stable software…

Thanks…

vray scatter made my max crash all the time. Once I removed it I stopped crashing.

yes, but max 2008 didnt crash with scatter…
are you sure that is a scatter thing???

thanks for answering;) maybe you save me…

it was for me. I would remove plug-in until it stops crashing. MAX is pretty stable; it is the plug-in that make it crash. the color correct plug-in has brrn a big crash causer for a lot of people. Do you have that installed?

hey…
nope, just Vray + Vray RT, and Vray scatter… nothing else.. nothing else is good enough!!!

so… hope that works, couse i was getting crazy today.. max crashes like 20 times, i get 10 recovery files and it keeps crashes… but i have lot of vray scatter in the file.. carpet, grass… lots of things…

hm.. will try tommorow..

i read somewhere taht there is a Graphic card issue with max 2010?? some of them are not suppprted, so i thought that there is a problem with Graphics drivers…
anyway, thanks again…

its hard to be exact in this case to help you with your crashing. Can you reproduce it? if so maybe that can lead you to a specific thing. I would suggest to check you ram. Bad ram can be a number one cause of crashing. Besides that, does other software behave normally? have you had this many crashes in previous max versions/vray.

max 2010 has been the most stable version for me ever…i woudl suggest reistalling, installing all the SPs and hotfixes, Connectivityx extension etc… and go from there slowly installing 3rd party software to try to eliminate the bug…you can instal vray first cos that doesnt crash at all :)))))

maybe graphic card drivers cause that crashes …

Thanks for answering…

previous (2 moths ago) i had 3dsmax 2008.. i have 9 computers in my studio, and it crashes sometimes on really big files (but thats normal).. just from time to time…

after that… during the new years holidays, we decited to format all the c: drives because we r doing that from time to time and put new fresh install of everything we need..
so i purchased the ne 2010 max, and install it.. i did 2 projects last week (exterior scenes) and it crashes just few times (but thats also a lot)…
now i am making this interior scene with lot of scatter, few proxies (not much).. like 2 mil of polygons- nothing special… usuall settings BF+LC..
and its crashing while i am working in the viewport.. while i try to save when RT is running (i have to close RT to save it normal) it crashed while rendering.. very strange..

ok… today i reinstall max 2010 and install it from beggining… also install Vray and Vray RT (but i didnt install Vray scatter).. i install all the hotfixes and update Nvidia driver…
and i rendered two scenes… but with one crash..
still dont understand whats the issue with these crashes.. it crash when i open the file, and in viewport i change view from cam to front and zomm a little.. in that point max crashes this time..
so, there is no rule.. for now, it crashes on render, in the viewport, on save, when using Vray Rt.. dont know what to dooooooooo???

have you turned off your view cube? I remember that being an issue.

nope, where do i turn that off??

since youre getting crashes with big scenes and proxies…have you actually tried testing your memory sticks?

Such random crashes typically indicate some kind of hardware issue - either bad RAM, or CPU overheating, or video card issues; it would be best to check these components to see if there are any problems.

Best regards,
Vlado

ok, is there any free software which can test my hardware components??

On Views menu go to ViewCube > Properties, then in the Display Options group turn off Show the ViewCube. I’ve added “Toggle ViewCube Visibility” to my quad menu because I actually like the “home” feature of the viewcube. For large scenes, it turns out this new feature can impact viewport performance and so I recommend that you remove this functionality completely. You can do this by renaming the file AutoCamMax.gup to AutoCamMax.gup.bak. Close 3ds Max first, and then find the root installation ( the default location is under \Program Files\Autodesk\3ds Max 2009\stdplugs). To reinstate this feature, just rename the plugin back to it’s original name by removing the .bak.

I recently (yesterday) installed new drivers (Nvidia Quadro FX3500). That fixed
all my 2010 viewport problems.

lol :slight_smile: at least you got it sorted…anyway
if you want to test your comp, either use PRIME or ORTHOS to put some serions stress on your HW…also run it overnight and have a fire extinguisher ready by your bed :)))

hello!!!
i have done testing with prime- no errors, with memtest86+ - no errors, with 3DMark- no errors, with furmark- no errors, with sandra- no errors…
i have been testing hardware for two days… everything is good.. i have updated my nvidida drivers (download last driver exe and install it)…
i got support from autodesk and they told me following:
You mentioned using Vray in previous email.
Please do the following:
-uninstall 3ds max.
-after uninstall, manually delete the 3dsmax folder left back here:
C:\Program Files\Autodesk\3ds Max 2010
-reboot
-login to a true Administrator account
-disable All firewalls and antivirus programs
-reninstall 3ds Max 2010
-do NOT install any 3rd party plugins like V-Ray, for the first day.
-use 3ds max and see if it is stable.
Note these links:
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=13386981&linkID=9241177
Note part about Change Graphics mode below:
http://usa.autodesk.com/getdoc/id=TS1108467
Remember that certain 3rd party plugins may interfere with 3ds max stability.
Thats why I ask that you run max for 1 or 2 days with NO 3rd party plugins.
If , after adding plugins, you note max is unstable, then contact the 3rd party plugin makers
and inform them. You might also want to update to any plugin versions approved for latest 3ds max versions.

Be sure you remove antivirus, just for testing, as I have seen some interfere with max.
Also, yes uninstall max completely, delete max folder after uninstall.
Its ok, as the license is stored elswhere.
Please do **not** install 3rd party plugins during first day of reinstall + testing stability.
Also, disable any firewalls, disk protection, scanning or other background programs like
Outlook, Adobe, Internet Explorer,..etc, just in case certain conflicts are happening.

so, now i will do all that and see…