Additional Channels not exporting (Material ID)

Enscape Host Applications Enscape for SketchUp
1

Hello,

I am pretty new to Enscape but nevertheless I’ve encountered a problem I haven’t seen to occur for anyone else.
I am using Enscape 3.1.0+51316 at work.

While exporting a render from one project I get only the basic render, no Material ID channels etc. and they are necessary in my situation.
Of course I have the tick for "Export Object-ID, Material-ID, … " checked and basically… What else I can do here? It simply produces only the basic rendering. I’ve tried to paste the model in a new file (it’s a pretty complex and big one), I’ve checked different scenes, different saving folders, batch and screenshot rendering and nothing changes. Additional problem I’ve encountered was that if I check “automatic naming” it doesn’t export anything at all. Only when I go with the direct save.

I am not having this problems with any other model, only this one. Do you know what could cause that? I would be grateful for any suggestions as it is necessary for me to export the Material-ID channel, as mentioned.

2

@WPisula , welcome to our Forum - Right away please make sure that you are using our latest release 3.4.2 which you can always acquire here. That should already resolve it, but if it does not, kindly let me know and also submit a feedback report with your logs to support. Generally, whenever you experience any issues or especially crashes this is usually the quickest way to receive support in about 1-2 workdays.

Thanks a lot in advance.