All My Renders are Failing to Render on the cloud

Cloud Rendering Cloud Rendering :: Issues
1

Hi Everyone
After starting any render on the cloud I receive failed to render error

Usually it starts normally with the calculation phase and after rendering almost 50% of the Image (40min to 1h30m) I receive failed to render

this happened for me in a couple of different scenes and project, and I really can’t rely on the cloud now

I hope an admin can investigate on this one, and I can provide some of my scenes for testing

Faild to render.JPG
Faild to render.JPG1527×733 32 KB

2

Hi @peter_laham ,

I’m sorry for the issues you stumble upon! Can you please share the job URLs? They hold the job IDs which we’ll use to locate the jobs in our backend system and investigate the cause of their failure. If it’s more convenient for you, you can share the URLs in a direct message to me here in the forum.

Thanks,
Vladie

3

Hey @vladie , this happens to me as well. What do you mean by job URLs? Do you mean log details maybe?
I can send it here if you like.

4

Hi @noam_elyasim ,

I’m sorry for the issues you stumble upon.

Please check this docs article which describes what I mean by job URL and how to get the job ID which I ask for.

Thanks,
Vladie

5

Hello @vladie here is the URL I copied:

IQa_bFy0PDtgp5WU#regular-login

Is it ok?

6

Hi @noam_elyasim ,

Yes, this will work. I’ve located the job in our backend system. We’ll investigate it and will follow up with you. Most probably this week.

Thanks,
Vladie

7

@vladie Thanks! Looking forward to it!

8

Hi @noam_elyasim ,

The error which causes the job to fail is out of memory. Can you please share the scene with us so we can have a look and advise you if there is a way to optimize it and avoid this error? You can do this in a direct message to me here in the forum.

Thanks,
Vladie

9

Hi @vladie
Do you mean pack the project and send the actual file to you? Sure I can do that no problem. But isn’t it too heavy to send it here?

10

Hi @noam_elyasim ,

The best way to share the scene with us is to send us a ticket from here - there is an option to upload a big archive with the scene and its assets as well. If you go this way, please mention this forum thread in the description. Please let me know if this works for you.

Thanks,
Vladie