Hi @Ana_Borizoska and welcome to our Forum.
Right away if you haven’t already you can check out the following article to ensure that your (external) firewall is not blocking the connection to our Asset or License servers: https://learn.enscape3d.com/blog/knowledgebase/proxy_firewall/
You may want to refer to your system administrator in case your machine is not fully managed by yourself and/or especially if you’re using any third party firewall.
Please also keep in mind that if you’re not using a proxy you want to actually check “Use System Default Values” as this should only be disabled if you are connecting to the internet through an actual proxy.
Should that not make any difference or you’re still stuck thereafter please kindly forward this to our dedicated support team for further troubleshooting as detailed here:
How do I contact Support? - News & FAQ - Enscape Community Forum
Thank you very much in advance for your cooperation.
