Batch download cloud

batch download still doesn’t work from cloud, it just prompts the proper setting to open, this is several months now, the permission are enabled but it still downloading is not starting as in previous version

I’m also having this exact problem. I’ve reinstalled V-Ray for SketchUp 7.4.002 and reinstalled Chaos Cloud (v 1.38.9). I also get a system warning about a JavaScript error when rebooting my Mac; screenshot attached.

Stats:
Apple M2 Max 64GB
MacOS Tahoe 26.6.2
SketchUp Version 26.2.242
V-Ray Core 7.40.03
V-ray NeUI 7.4.2

Hi guys,

Thank you both for reporting this and for the additional details.

I have tested the batch download functionality on our side, but unfortunately, I have not been able to reproduce the issue. I was able to download the files successfully both directly through the Chaos Cloud web interface and via Terminal on macOS, using the latest version of macOS Tahoe.

This suggests that there may be something specific to the individual system or environment causing the download not to start.

I’ll send you both a personal message so we can investigate this individually and check what might be preventing the batch download from working correctly on your systems.