Corona 13 Hotfix1 won't install on some machines (3DS max)

Corona Corona for 3ds Max Corona for 3ds Max :: Help Required
1

Hi!
I’ve got this problem installing C13 hotfox 1 on 3 machines.
Other 2 had no problem at all

Run as admin or not is the same.
At first I tried to install HF1 over corona 12
Then I tried Corona 13 not Hotfix and install ok
Than I tried Hotfix 1 with no avail.
Unistalled corona and installed HF1 not working
Only version 13 not Hotfix is working.
I attached a video

Edit:
3ds max 2020 in all machines;
Windows 10 in the 3 machines that refused it.
Windows 10 and windows 11 in the machines that were ok with it.

Thank you!
Manuel

2

Hi,

Can you please send us a ticket for this issue as this might require some investigation from our team.

3

Done - thank you

4

So far all reports of this seem to happen on Win 10 (two users reporting this here on the forums, on a total of 4 machines). To take a look at what is going on, we’d really need the log from the failed installation. That log can be obtained by running the installer from the command line with the parameter -debug=3. If you could do that and add that log to the ticket, then that would be awesome and help us move forward faster. Thanks!

5

Hi Tom,
I tried to add the log to that chatbot thing but I don’t know if it was added.

I don’t neither know how to acces the ticket nor I received the mail.
Do you mind if I attach it here?
Here it is.

Thank you!
Manuel
installer_debug_2025_09_05_21_09_12.log (583 Bytes)

6

Thank you Manuel! Here is fine :smiley:

7

Can you try disabling any antivirus and install the latest VC++ redistributables from here: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 and see if it fixes the issue.

Also, you can try this https://support.chaos.com/hc/en-us/articles/4526313794065-How-to-install-Corona-manually-using-the-Unpack-option

8

Also after a bit of research I found this issue and it sounds related: https://www.installaware.com/forums/viewtopic.php?t=10434

Try deleting all temp files from %temp% and %userprofile%\AppData\Local\Temp

9

Thank you Avi,
tried all the above and no one worked.
Can’t try the “unpack” option because the installer doesn’t show that screen: it simply disappear (as in the video)

I can try to unpack from another pc and install it manually
Or maybe I’ll wait HF2 :smiley:

10

Hi,

Thanks for your patience. Our developers have prepared a fixed build of Corona 13 Hotfix 1 that should run properly on your affected machine: https://drive.google.com/file/d/1Q150zS4n-Yn9OjlfYYAH-qQFtknzfW-G/view

Please note: this is provided only to test whether the installation works correctly. It is not an official stable build. Once you try it out, let us know the results so we can confirm and finalize this.

11

any update? has anyone tried this yet?

12

Hi,

Just bumping this thread again, can you please let us know if you have tried this yet? It’s really important so we can proceed with the fixes in the upcoming builds

13

Hi sorry for the late response, I had a car accident and was away from work…

  • yes it works.
    At first it appear a windows security warning saying it could be unsafe to install the app
    Than I choose “install anyway” and it worked.
    Thank you!
14

Hi,

First, hope everything is well with you and everyone involved in the accident.
Second, thanks for confirming it works!