Good morning,
Yesterday I used Sketchup and Enscape without problems.
This morning, without having had anything updated, when I launch Enscape, it crashes after a few seconds, but Sketchup remains open.
Noticing this problem, I updated Windows, Enscape, the graphics card, restarted the computer several times and tried with another Sketchup file which also worked yesterday, but Enscape still crashes.
I have 45GB of free space on 455GB of hard drive, but yesterday that wasn't a problem.
I am attaching a screenshot with the PC system information.
Can you help me please?
This puts our project renderings behind schedule.
Waiting for your return,
Sincerely,
Hello @HELENE_LE_GOFF - welcome to the forum!
Can you please send us a support ticket with your log files? Those will include crash information that will help my colleagues to analyze what exactly is happening:
https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button-win-sketchup/
Let me know if there are any questions =)