Hi guys,
Has anyone experienced this issue?
After the latest firmware update, meta quest 2 fails to load the Enscape scene via Archicad. The ArchiCAD welcome screen appears but is stuck on both air link and cable.
Any ideas on how to bypass it?
I am using the latest builds of both programs.
Thanks for your report - Can you right away also submit a feedback report with log files to our technical support team, briefly copy pasting what you wrote here in the submission form too for reference?
Also, are you making use of our very latest release of Enscape and have you made sure that the Oculus Quest application is also updated and running in the background?
And last but not least, do you experience this only with Enscape VR, or perhaps any other VR application too?
Hi Demian!
Yes, I am using the latest version of both Enscape and Archicad. The Oculus app is also updated. The video card driver is also up to date.
As I am not using any other apps for VR, I cannot say for sure if this issue is only specific to Enscape.
Enscape does not experience any failures. It just keeps searching for VR hardware.
In Oculus, the Archicad loading screen is seen and it keeps loading forever
I will clarify, that this issue occurred after Oculus firmware update. Before the firmware update all worked.
It would really be great if you could kindly try any other VR application/game which can also be free and such, but just to make sure whether or not this is caused by Enscape or even at this point a faulty headset after the firmware update, which is unlikely but still good to know for further troubleshooting.
Meanwhile you can also send in a feedback report with log files. I can check the logs for any hints as well, but otherwise it would again be ideal to know if you experience this only in Enscape, or if VR is generally not working and the culprit is somewhere else.
Thank you in advance!