it’s a month I have this problem, Enscape Paromana doesn’t work even now that I reinstalled the new version! Has someone had the same problem? How do you solve it?
Welcome to our Forum.
Whenever you experience any issues, like this behavior for example, feel free to simply submit us a feedback report with log files as detailed here:
https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button/
This way our technical support team can further check out this issue in detail and will get back to you again very soon.
Hi Phil,
I’m very thankful for you advice, but unfortunately It doesn’t solve the problem!
I’ve tryed to downgrade the resolution but I still have this error.
I’ve also submitted a feedback report, about a week ago but I haven’t receved any answear yet.
Do you have any further advice which may help me?
Thanks again.
Hi Viola - Enscape also requires specific port access in order to upload panorama files, etc. You might want to ask IT if they’re blocking access any of these ports. More detail over here. https://learn.enscape3d.com/blog/knowledgebase/proxy_firewall/
Is your issue with uploading, or just creating the panorama? It looks like Enscape can’t find or access your user folder where the panoramas get saved.
Hi, I also have been getting this error for uploading panoramas. I just updated to the latest version of enscape. I checked my proxys and I was connected. I lowered my resolution to hd and low on the panorama setting. Still does not upload.
I sent a feedback report.
Any help would be great
What is “lowered” resolution? Less than 4k?
I logged out from enscape and logged back in… pretty dumb but its what worked…