Request for my refund, I need a prompt response from your team.

Enscape Requests, Issues, Discussions Enscape :: Issues
1

Hi, I made a mistake & bought the wrong subscription for my enscape. So, I canceled it.

But, I really hope to get a quick response from your team that how long actually I’m gonna wait for the refund. ;(

I think this issue got to improve to gain better trust in the future. As I saw the previous comments from years ago also have the same problem.

My Case Number: 01163521

Appreciate it if your team can reply to me the soonest.

2

I am sorry to hear about that - Our licensing team will get back to you again as soon as they can.

Just to make sure I’m understanding the details, what issue are you referring to exactly? Do we perhaps not make it clear enough whether a fixed or floating license is being purchased?