I;ve just downloaded the update for the new enscape and a sign in or log in window won’t appear anywhere. I can’t contact anyone from enscape instantly and this is holding me back from deadlines. Please Help !
Hi @KriKris , please in this case kindly make you have followed the install instructions detailed here: https://learn.enscape3d.com/blog/knowledgebase/getstarted/
If you’ve also already restarted your machine and this still persists despite that, you can also try manually installing the required License Server on your Mac as detailed here: https://docs.chaos.com/display/LIC5/Installing+the+License+Server
This should be done by default when installing Enscape, in this regard you may want to try (re)installing said server/software manually though.
Should that not do the trick please let me know and definitely also reach out to our dedicated support team alongside (via the Help Center in this case) if you haven’t yet just so they can help as well if this continues to persist.
Thanks a lot in advance.
I tried the installing but the terminal launch does not work (on mac). I get this reaction on the terminal:
Warning: Expecting a LaunchDaemons path since the command was ran as root. Got LaunchAgents instead.
launchctl bootstrap is a recommended alternative. What is going wrong?
thx in advance
Thanks a lot for your post/report here and welcome to our Forum. I have already notified our corresponding department to expedite this and ideally reach back out to you soon. I’ll get back to you via this thread once more or you will receive a dedicated reply via e-mail as soon as possible.
The exact same thing is happening with me with Vectorworks 2025 and Windows 11. It’s been happening since Chaos took over Enscape. Enough said.
Any help? Do I have to do a clean install? Why?
Hi @leecalisti , whether you experience the first problem detailed here by @KriKris or by @kunnen further below please kindly reach out to our dedicated Mac support team directly ideally by making use of the support button so that we’ll also receive the generated logs from your machine to troubleshoot either problem as quickly as possible: How do I contact Support? - News & FAQ - Enscape Community Forum
Thank you in advance for your cooperation here as well, you will hear back from us soon after we’ve received your case.
I’m running on a PC. However, after reinstalling 2X after the initial installation, I logged out of Enscape within Vectorworks and logged in again, which worked. I don’t know why, but it did. This solution is highly unintuitive and grossly frustrating. It was a sheer guess on my part.
I’m glad to be up and running again with Enscape, but my experience with it was almost flawless in the days before the merger. It was easy to install and easy to use.
What changed?
Thanks a lot for your reply - Especially since the reported issues here have been mainly on Mac based systems please kindly feel free to forward this behavior to our support team if you experience any problems again*. (Via a support report including log files if possible)*
I really wish I could say what the exact culprit here may be or was, but if you run into this once more and report it we’ll be able to analyze the exact cause behind it as well.
Back to this page. Yes, I sent an error report twice to Enscape from within Vectorworks, including all logs (I checked both boxes).
Why is this happening? What is Enscape doing? What do I do in the meantime? Will Enscape offer a pro-rated discount for the days I cannot use the software and for my wasted time trying to fix it on my end?
What if I had a deadline this week and it required renderings?
Our technical support team is currently investigating as to why this occurs on your Mac machine specifically.
You can be assured that we will reach back out once we have troubleshooted the exact cause behind this, about which I currently do not have more information to share I’m afraid besides that it seems your machine is not able to properly connect to our licensing servers. Though again the exact reason is being investigated and you will receive further instructions from support directly soon.
This should of course not be necessary each time but have you also already tried logging in and out again of your account in the meantime given that this behavior was temporarily resolved this way? Just to make sure as you mentioned this previously, if this does not help anymore you can simply ignore this part.
Demian,
Thank you. I appreciate your response. I must clarify again: I use a PC and not a Mac, so I hope the Enscape team understands that during their troubleshooting process.
Enscape has to understand that several years ago, at my earliest use of Enscape with Vectorworks, it was a simple installation, and in a short time, I was up and running. I never anticipated these recent problems. Once they merged with Chaos and we had a new update, these licensing problems developed. In simple terms, I cannot use what I’ve paid for, thus Enscape owes all of us more than a simple sorry. It is affecting my workflow and reputation for delivering high-quality renderings and wasting my time trying to troubleshoot the reasons for these unnecessary errors. I am a solo practitioner who cannot afford not to have access to a tool I’ve grown to depend on for my work.
We need an answer soon, or renewing in December will be an easy choice to look elsewhere.
Pardon me, we are of course fully aware that you’re using a Windows based machine - I understand the frustration caused by this and have furthermore expedited your case internally as well.
You will receive a further response via one of your case back soon after our support has had a chance to troubleshoot this accordingly as mentioned. Once this has been resolved and you’ve gotten a reply you can also respond back yourself again with an inquiry for compensation or similar and we’ll see what we can do, but this will definitely have to be processed within our support team as I will not be able to make any decisions in this regard I’m afraid.
Thank you.
Update 02 October 2024
Chaos responded and sent a list of uninstall instructions.
It appears we are working again. Thank you.
However, I hope measures are in place to prevent this from happening or develop an executable file that can restore things more efficiently.
I will keep you posted.
Hello!
I am having the same issue as the original post and I have tried all of the recommendation but I am still unable to access the Sign in page even though I am signed in on line. In the Mac terminal when I am trying to launch the agent it tells me permission denied.
I have contacted the official help support @ chaos but I haven’t heard back from them.
Thank you for letting me know if you have any suggestion to fix this issue.
Hey @MelG - welcome to the Enscape forum!
I’m sorry you’re experiencing this issue. The colleagues from support should get in touch with you soon. Please let me know in case there’s further delay, and I can check the case.
I’m also experiencing this issue and have tried multiple reinstalls and still not able to to get it to work. I have VW and Enscape the same as Lee.
Your technical support advised it was an issue with your software and closed my case last week after not resolving the issue. My collegue has the same set up yet it works for him. Please can somebody contact me to resolve this as it is extremely frustrating.
Thanks.
Hey @john.martin - can you please send me your email address, or the case number, via private message? This way I’ll be able to look into the matter and see what can be done. Let me know if you have any questions. Thank you in advance!
@john.martin
I finally resolved my issues (OK, they’re currently working, which is a more accurate statement). After the lengthy uninstall and reinstallation process, they had me go into the Task Manager/Startup Apps and enable “ulasupervisor” and “vrlsupervisor”.
I’m glad it’s working, but all of the back-of-the-house processes in the OS seem rather unnecessary to a regular user. I am about to download their newest version, 4.2.0, with the hope that it runs smoothly.
I worked via email through a case study on their site (I have no other way to contact them), and they responded quickly.
Cheers Lee. Yes that was the same workaround that we were offered by one of Kaj’s colleagues after my post. Seems to be working now, nice feature once it works.