the program doesn't load / materials doesn't show up

Enscape Enscape Host Applications Enscape for SketchUp
1

Using :sketchup: Skp pro 2023, the latest window updates,

with enscape Version3.5.2+112393
the program opens like this and not seem to get any materials load.

I can open all the material library and everything just keeps showing this kind of screen.

I tired downgrading to up to 3.0 but when I do, the program doesn’t show up on skp at all.

tried completely removing the app and restarted several times.

please help.

Thanks

Image20230825111247.jpg
Image20230825111247.jpg1663×894 110 KB

2

@kiwibanana , welcome to our Forum.

Right away, can you please ensure that your system meets our requirements? You’ll find them here:

https://learn.enscape3d.com/blog/knowledgebase/system-requirements/

If so, kindly let me know. Otherwise we can unfortunately only reccomend upgrading your machine if possible or switching to another one which supports Enscape.

Thank you in advance!

3

yes it is. I used to use this few days ago just completely fine. but stopped working

4

In that case, please also submit us a feedback report with log files so that we can investigate this further in detail:

https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button-win-sketchup/

Please ideally let me know once you’ve submitted it and I can have a look myself too right away.

Thanks a lot again in advance.

5

Actually, when I updated my graphic card NVIDIA drive, the problem was solved.

Just didnt think it could be that.

Thanks!