Hi,
So i have set up online licensing, which when accessing the localhost page shows both online and my dongle are enabled. However if i turn off the internet, the license is no longer being found from the dongle?
Do i need to upgrade the dongle?
Also ‘http://localhost:30304/getstatus’ as directed by the help file doesnt work anymore, i just get the error “Cannot GET /getstatus”
Thanks
Can you explain in a little more detail how do you turn off the internet?
Best regards,
Vlado
sorry yeah, i have zonealarm so i use ‘stop all internet’ option. Also disabling network card.
Could you post a screenshot of “Cannot GET /getstatus”? I suspect zonealarm might be blocking local addresses as well.
Hi im not sure if this is what you wanted. (image attached)
Eitherway this screenshot is with zonealarm turned off. And i didn’t have any issue pre online licenses.
Just to clarify, if i disable my network card (to stop internet) my dongle license isnt being picked up and i get the error.
// Error: Could not obtain an interface license (-200)! //
but when online it works.
Could you please download and install the latest V-Ray license server from the following link:
Please make sure when installing to right click the file and select “Run As Administrator”.
After the installation, a browser page will open landing on the V-Ray license server home page located at http://localhost:30304. Click on “Enable online licensing” and then log in with your chaosgroup.com username and password.
http://localhost:30304/getstatus page is not available in the V-Ray online license server, so for checking status you just need to visit http://localhost:30304.
Hi, seems like we are going around in circles a bit here. 
If you look at the original question, the online bit isnt the issue, its when I’m not connected to the internet that its not finding my dongle, so working offline isnt an option. I’ve installed the latest version etc.
The dongle worked fine with all my firewalls etc pre online licensing i was originally wondering if i needed to upgrade the dongle at all?
Judging by the posts so far, and correct me if I’m wrong, you’re using the newer versions of the license server (4.x). Those versions don’t have a /getstatus like the old versions (3.x) - typing in localhost:30304 is enough to open the license server page.
As for the dongle and offline - it should very well work, if it’s not - then it’s either because of incorrect settings, or a bug.
Could you open up localhost:30304 and confirm what’s the version that you’re using - it will be written in the upper left corner (chaosgroup license server|4.3.1 for example). Then you’ll see the three options to use online/offline/dongle licenses - check if “dongle” is enabled. If not - enable it. See if you’ll find any of the following helpful - Chaos Docs
i’ve attached a screenshot. Im using 4.3.1 , I originally looked at your documentation which mentioned the getstatus thing, but I understand that wont work now, not really the issue in the first place.
Anyway the webpage says the dongle says its fine, but as I said before, if i disable the internet (via network card) then it wont find a license from my dongle…which is presumably what it should do.
Its not a big problem but my internet connection went down a while ago and I noticed the issue, so I originally thought it was worth asking a question about if i needed to do something with the dongle, like upgrade.
thanks though.
Yes, it should work that way. I’ll have to check what might have got wrong, but accept my apologies in advance, since I’ll be unable to do so until next week.
In the meantime, here’s a few things you could try:
1. try deactivating online licensing, so that only “dongle” stays active - see if you can get a license (without disabling your internet connection)
2. if you can’t get a license - try localhost:30314/getstatus - see if everything is in order with your dongle
ah ok i get you..that all worked, I think i get whats going on now, thanks for your help and sorry if I wasted your time.
much appreciated.
Would you share what the problem was?
sorry yeah, well i guess it was me disabling the network card, or if zonealarm does that when i use the ‘disable internet’ option…so i guess, even though the dongle isnt connected to the network card, its looking for the network address presumably..hence when the network card is disabled it cant find that.
I’m guessing thats what it is, but clearly im not a hardware expert
It’s supposed to work with no internet connection when the dongle is plugged in.
So does it work when you disable online licensing and only leave “dongle” enabled, but without disabling the internet connection?
yeah that works.
It seems then, that the zoneAlarm software that you’re using is blocking all communication with the license server (it doesn’t need to have internet, it needs to communicate with the dongle, Maya, V-Ray etc locally). So you should either not use the “stop all internet traffic” option, or add exceptions to zoneAlarm for the following addresses: localhost, 127.0.0.1 and for the following ports: 30304 and 30314
Here’s what we could find on the internet, see if it helps you with the settings: ZoneAlarm | World-leading antivirus & cybersecurity for Windows, Android, and iOS. | ZoneAlarm and ZoneAlarm | World-leading antivirus & cybersecurity for Windows, Android, and iOS. | ZoneAlarm
cheers, much appreciated..i’ll do some testing.
