Question about updates to Chaos Cloud

[Guest]

When submitting a job it says there is a new version available and I will be able to update once this job is submitted. However all I get is a submit confirmation and the option to view the job. I see no update option anywhere? Perhaps there should be an easier way to update, somewhere that is more permanent?

Secondly, I downloaded the latest version of the client app but I am unable to install it as it will not uninstall the old version. Is there something running in the background on my PC that I must disable first?

Thanks,

[vladie]

Hi James,

Can you please send us the Chaos Cloud client app logs located here on your PC (paste this path in Windows Explorer's address bar): %appdata%\Chaos Group\vcloud\client\log ? You can send the logs in a direct message to me in the forums or to support@chaosgroup.com.

Thanks,
Vladie

[Guest]

Hi James,

Can you please send us the Chaos Cloud client app logs located here on your PC (paste this path in Windows Explorer's address bar): %appdata%\Chaos Group\vcloud\client\log ? You can send the logs in a direct message to me in the forums or to support@chaosgroup.com.

Thanks,
Vladie

Thnak you, I have sent in the log files.

[vladie]

Hi James,

Our support team has answered you and I hope you have successfully installed the latest version of the Chaos Cloud client app. Thanks for sending the screen-shot as well. It helped.

I'm posting here for the sake of the rest of the forum users. The issues which were displayed while uninstalling the old version of the Chaos Cloud client app are our mistakes and issues which we'll soon resolve. For now the workaround is to ignore them and the uninstallation will complete successfully.

Bests,
Vladie