Going to miss deadline without the ability to purchase credits

[scott_oliphant1]

We are about to deliver a large project, and this morning it seems the credit buying system is down and we have no other easy solution to pivot to today. I am so disappointed and frustrated, we are huge fans of vray and have used it at our studio for 10+ years. IF THERE IS ANY SOLUTION PLEASE REACH OUT. I've already contacted support and the solve was "wait until after may 1". How is this even a solution for a professional studio that is relying on your service? Especially since the render farm is not down, just the credit buying service. This is completely insane. Please please help

[vladie]

Hi scott_oliphant1,

I'm sorry for the awkward situation and the problems with purchasing credits. I'll reach out to my colleagues who are handling the ticket and will discuss a possible solution with them. We'll make everything possible to help you.

Thanks,
Vladie

[scott_oliphant1]

You are amazing thank you we are kind of freaking out, would have bought a couple thousand credits yesterday if we’d had known

[scott_oliphant1]

Any luck? We haven’t heard anything from anyone

[vladie]

Sorry for the delay. I haven't forgotten. I'll follow up here today.

[vladie]

Hi scott_oliphant1,

My colleagues have found a solution and should have already answered you in the ticket. Hope it helps.

Thanks,
Vladie

[scott_oliphant1]

unfortunately vladie all they did was tell me 3 different times that we could purchase again after May 1. I don't have any solution or at least they have not reached out yet. Which is super unfortunate as we missed our deadline.

[scott_oliphant1]

what was the solution? there is nothing in any of these requests except "wait until may 1"

[scott_oliphant1]

this is the open ticket that was all merged together

[wesley_tran]

The same thing happened to me - very urgent deadline for tomorrow and I just ran out of credits.

[kirila_borisova]

Hi Wesley,

Please accept our apologies for any inconvenience caused!

Please be informed that now we have the ability to provide you with credits, however you will need to let us know which product would you like to purchase. We will provide the product for you and you will pay after May 1. The invoice will be available afterwards. I see you have purchased Cloud credits 100 pack in the past - would you like us to activate the same pack?

Furthermore we have replied in your existing ticket #110639

If I can be of any additional assistance, please do not hesitate to contact me.

[vladie]

I'm sorry for the lack of response. I was told there is a solution and you will be able to get credits. Not sure what has happened but I will check and will follow up here. Unfortunately it seems it will be late for you. Apologies

[denitsa_georgieva]

Dear user,

Please accept our apologies for any inconvenience caused!

Please be informed that now we have the ability to provide you with credits, however you will need to let us know which product would you like to purchase. We will provide the product for you and you will pay after May 1. The invoice will be available afterwards. I have contacted you in the support request you have opened with us #110277 and waiting for your reply.

If I can be of any additional assistance, please do not hesitate to contact me.

[Maitken]

I’m having the same issue, but no response from Chaos support team. Not good service Chaos.