Cloud Credits not showing in account -

[spencerrayfitch]

Purchased cloud credits. Normally the info is filled out in the purchase dialog. This time it wasnt, no big deal. I filled it out. Processed payment through paypal. No cloud credits have showed up in my account. Help!

[vladie]

Hi spencerrayfitch,

Can you please let me know which email you use to log in and purchase credits in Chaos Cloud? If it's more convenient for you, you can share it with me in a Direct Message here.

Thanks,
Vladie

[spencerrayfitch]

PM sent - Thank you for looking into this.

[spencerrayfitch]

Hi spencerrayfitch,

Can you please let me know which email you use to log in and purchase credits in Chaos Cloud? If it's more convenient for you, you can share it with me in a Direct Message here.

Thanks,
Vladie

Hi Vladie,

Do you have any fixes for this?

Thanks!

[vladie]

Hi spencerrayfitch,

I'm sorry for the slow reply! I've followed up in the PM. We'll investigate what happened but meanwhile will refund you the money for the missing credits.

I'll follow up once I have more about the failure of the transaction.

Thanks!
Vladie