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I want to warn everyone about this vendor. I know many of you have made purchases from them and I recently bought render nodes from them. The first strange thing was that they billed my credit card in full 4 weeks in advance of shipping. I let this one slide.
Recently a motherboard failed. I paid extra for a 3 year warranty on parts. It was fairly difficult to get a hold of anyone to handle the warranty but using their online chat and e-mail I was able to get a new board sent. When the new board arrived it was the wrong one shipped in the right box. They then sent the right board and billed my card for both boards. I was told to return both at the same time and that I would receive credit for both boards. I eventually received an e-mail saying that my credit card would be credited but that I needed to wait up to 30 days for the transaction to occur. After 30 days the credit did not appear. I eventually got a hold of someone in the accounting department who had no explanation for what had happened. I was told that it would be taken care of immediately. A week later there is still no credit. These people have had my money since June. Now the accounting department will not answer the phone or respond to my messages. I have since reported this to my credit card company and will dispute the charges.
I will not buy anything else from these people and urge other people to be wary. I’m just glad that I’m not into them for a larger amount.
Recently a motherboard failed. I paid extra for a 3 year warranty on parts. It was fairly difficult to get a hold of anyone to handle the warranty but using their online chat and e-mail I was able to get a new board sent. When the new board arrived it was the wrong one shipped in the right box. They then sent the right board and billed my card for both boards. I was told to return both at the same time and that I would receive credit for both boards. I eventually received an e-mail saying that my credit card would be credited but that I needed to wait up to 30 days for the transaction to occur. After 30 days the credit did not appear. I eventually got a hold of someone in the accounting department who had no explanation for what had happened. I was told that it would be taken care of immediately. A week later there is still no credit. These people have had my money since June. Now the accounting department will not answer the phone or respond to my messages. I have since reported this to my credit card company and will dispute the charges.
I will not buy anything else from these people and urge other people to be wary. I’m just glad that I’m not into them for a larger amount.
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