ADesk breaks user permissions for 3ds max

[OPEN_RANGE]

i just re started max 2018 and got a message saying I need to sign in a different user. It has my correct serial number pre entered. I cannot sign in as a different user because I am th only user.

i called my re seller and they say they have gotten a weak ass alert from ADesk saying that somehow in the process of rolling out max 2019 they have broken user permissions for past versions. No idea of when his may be fixed. I?m dead in the water with several things in process. Sheeesh!

[dean_dmoo]

Hope this isn't the case for 2016! Really don't have the time to have to deal with this type of s@#t.

[OPEN_RANGE]

your telling me! My advice, do not close max for the time being. you vary well may not be able to re-start it.

FWIW I can open 2017 but would rather chew off my foot that use it. Still you may be ok with 2016. If you go to your Adesk account, Management>Users you will see your name. Top the right is a edit access link. If you click on that and just spins around forever and nothing loads then... don't close max. Also note the alert they have just now posted at the top of that account management page. Hope this may help

[glorybound]

i just re started max 2018 and got a message saying I need to sign in a different user. It has my correct serial number pre entered. I cannot sign in as a different user because I am th only user.

i called my re seller and they say they have gotten a weak ass alert from ADesk saying that somehow in the process of rolling out max 2019 they have broken user permissions for past versions. No idea of when his may be fixed. I?m dead in the water with several things in process. Sheeesh!

Any surprised? Each year I get less and less interested in new releases.

[OPEN_RANGE]

yeah and I'm not using a "new" release just trying to use the 2018 I was using all day until I decided I wanted to try a re-start. Then this. A new era of future releases sabotaging past releases has just been entered

[glorybound]

I crash several times a day using the NEXT Beta 2, so I'll be in your boat sometime today.

[^Lele^]

I crash several times a day using the NEXT Beta 2, so I'll be in your boat sometime today.

Shouldn't you be working, instead of toying with the beta? ^^

[glorybound]

I tried to remove it, but my right mouse click broke. I don't think V-Ray broke it; I think Forest Pro broke it. Anyway, if I don't use progressive render and Ebree off with Bucket I'm fine with Beta 2.

[glorybound]

And, if I stay away from Auto exposure beta 2 is good.

[^Lele^]

You sounded pretty opposite of "good", hence me asking.

It *is* a beta, we advise against using it in production, lest frustrations creep in.
You use it just so, get frustrated, and vent here in a way which makes it look like all the beta does is crashing.
That's not very cool, nor very representative of the beta, or particularly respectful of the guys and girls which are poring over code every day to get you a better tool.

I just wanted to flag it, as it bothered me, that's all.

[Alex_M]

I'm a bit "slow". Can you please explain better? If I'm eligible for an upgrade to version 2019 I would no longer be able to use older versions? Or if I download/install/start 2019 I would no longer be able to use older versions?

[OPEN_RANGE]

I am no expert but I have been dealing with this in it's many variations for many years. You can always use all of the old versions regardless of whether yo upgrade to most current (2019) or not.

BUT - and this is frickin KILLING me right now - Adesk somehow, and I have not seen this before, in the process of rolling out 2019 they have managed to disable user permissions for some amount of past versions. For me I can't start 2018 - I have not even downloaded or installed 2019. I can start 2017 BUT - that may be the all time worst release ever and I can't open any of the 3 projects I have in process in 2018 with 2017. 2017 won't open 2018 files.

My re-seller tech support who I have spoken with maybe 2 times in 10 years explained the problem to me and said they would call back with update -NOT. They say this is affecting many many people worldwide with 3ds max, ACAd and ReCap and maybe more. So far on this forum it appears I am the only one affected.

Yesterday Adesk had a weak ass alert message regarding this displayed on the user management page of their web site. Today it's been removed but the problem remains.

Attached screen grab of what happens when I try to start 2018 -obscured my ss# just to be safe but it shows that screen with my correct ssd number displayed. That's as far as I can get. I am the only user so I can't sign in as a different user.

Edit - Here is the weak ass alert they have up. It's been moved to a new location since yesterday

[OPEN_RANGE]

I just got directed on how to start my 30 day free trial and so I can now use that. I was told that "I was lucky" because I had not yet used up the 30 day free trial, unlike other "less lucky" victims.

[glorybound]

You sounded pretty opposite of "good", hence me asking.

It *is* a beta, we advise against using it in production, lest frustrations creep in.
You use it just so, get frustrated, and vent here in a way which makes it look like all the beta does is crashing.
That's not very cool, nor very representative of the beta, or particularly respectful of the guys and girls which are poring over code every day to get you a better tool.

I just wanted to flag it, as it bothered me, that's all.

Then what the heck are beta testers for! I am using it in practice, reporting issues I have to help the community and get thrown under the bus for it?

[JezUK]

Bobby, Beta testing is akin to 'program testing' - there should be no frustration as it's not ready for real-world use - it's about finding bugs, reporting issues and making suggestions etc !