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If you go into the V-Ray Object Properties of the Particle shader - are "Generate and Receive GI" options on?
Are the particles rendering black if you use V-Ray Sun or another type of light?
Yes even with Sun and Sky it is still black I am not sure why it is happening. GI options are on.
Did a quick test with simple scene and default Phoenix Preset and still the same? I am using the phoenixFD_trial_31200_max2019_defscanline_x64 with the full online licence. Do you think this might be a problem?
The scene seems to be rendering fine in here with both V-Ray Next and 3.60.04. What version of V-Ray are you using?
Can you send us the V-Ray and Phoenix Log files - if you open the Simulator settings there is a Preferences button - from there you can locate the Phoenix log file.
For V-Ray under Settings tab there is a Log location.
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