cosmos don't work

[nunomatos]

Hi there
yesterday i've updated the v-ray on my both computers
after install it work well, but today, in both happen two diferent problems:
- machine 1 - appears this message in cosmo window - "localhost refused to connect"
- machine 2 - all good but when i hit dowload appears the message "No access to dowload directory"

any help?
thanks
nuno

[sirio76]

Hi Nuno, here some users had the same issue about the access: https://forums.chaosgroup.com/forum/...1123814-cosmos selecting a new folder solved the problem

[nunomatos]

Hi Sirio
thanks and the folder issue i've manage to solve. the connection issue i can't... even i've already add to exceptions app on firewall and etc...
anyone to help?
thanks
nuno

[sirio76]

Try to open a ticket, usually the support will respond within 24h

[maroof_gb]

i have another issues , images are not showing like this

[nikoleta.garkova]

Hey guys,

Apologies for the delay! nunomatos, if you haven't already, please provide us with the cb.log file so we can check for any errors printed and help you troubleshoot. You can forward it via our contact form, make sure to mention this thread in the subject.

maroof_gb, can you also send us the cb.log file? Additionally, are you using any web filters/proxy configuration? Is it just the thumbnail preview issue - are you able to successfully download and import assets in your models?

[maroof_gb]

Hey guys,

Apologies for the delay! nunomatos, if you haven't already, please provide us with the cb.log file so we can check for any errors printed and help you troubleshoot. You can forward it via our contact form, make sure to mention this thread in the subject.

maroof_gb, can you also send us the cb.log file? Additionally, are you using any web filters/proxy configuration? Is it just the thumbnail preview issue - are you able to successfully download and import assets in your models?

yes this is just with thumbnail preview issue , and when i download the model Thumbnail appears normally.

look at the pic

[nikoleta.garkova]

maroof_gb,

Can you try a clean re-install just to see if that fixes things? Moreover, as requested, it would be great if you could send us the cb.log file (located in C:\Program Files\Common Files\ChaosGroup\ChaosCosmos) so we can see what's happening. We might also schedule a remote session to investigate on the spot.