Announcement

Collapse
No announcement yet.

Some Chaos Cosmos assets wont import into C4D R21

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Some Chaos Cosmos assets wont import into C4D R21

    I've just discovered that certain assets aren't appearing in the file when clicking 'Import' on a downloaded asset. For example: Light Wall 009 by Design Connected, Lamp Floor 114-08 by CGAxis. I see the 'Asset Import in progress' pop-up message in the bottom right corner of the Cosmos browser, but nothing appears in the file. Other assets from the same vendors do appear

    Has anyone else encountered this, and found a solution?

  • #2
    Hi JeremyLondonMDL​,

    Thank you for reporting this issue. Our dev team has investigated the problem and identified the root cause and it is logged in our system (GALAXY-4435).
    We will keep you updated on the progress.

    Thank you for your patience and understanding.

    Comment


    • #3
      Thanks zhanet.georgieva for your quick reply!

      I'm glad to know it's not an problem at my end. I'd tried restarting, uninstalling all assets, uninstalling/reinstalling Cosmos, clearing more space on my drive, etc.

      It seemed to me that all the affected assets contained a light object, though not all assets containing light objects were affected.

      Comment

      Working...
      X