Chaos Cosmos Browser failed to load

[ittai_frumkin]

I get the message above when I launch Cosmos
It worked fine until this morning
I tried upgrading to the latest version of Vray for SketchUp this morning - no improvement
I'm attaching a screenshot of the message
Ittai Frumkin

[hristo_chakarov]

Hello, can you please send me as Private Message (PM) the log file? Located in `C:\Program Files\Common Files\Chaos\Cosmos`

[ittai_frumkin]

Thanks for the quick answer!
I have a more serious problem. I tried to render and some itemsr disappeared which has never happened to me.
I tried to upgrade to version 7 of Vray and what happened is that in SketchUp the Vray doesn't appear
In short, I don't have now Vray in SketchUp I don't know how to upload it because it doesn't upload normally
Can I have remote control from you to help?
I can't work

[ittai_frumkin]

I have managed to load vray 6200 again but i still can't load cosmos . I don't understand what you mean by sending PM

[hristo_chakarov]

For a remote control session, please create a ticket in our support system. Our tech support team will contact you and will be able to debug the problem.

[ittai_frumkin]

Now I dont need remote control sesssion - see what I wrote above . How to send you the log by PM ?

[hristo_chakarov]

PM is Private Message. It’s a feature of the forum. Send me the log as Private message (because logs may contain sensitive information)

[ittai_frumkin]

Is there an icon on the forum that I click on?
How do I do this?
(Excuse my ignorance but I haven't done this before)

[hristo_chakarov]

No worries. Just click on the message icon next to my name, below the profile picture, and it will start a new PM window.

[ittai_frumkin]

I am getting this

[hristo_chakarov]

Try renaming it to .txt or to archive (ZIP) it

[ittai_frumkin]

I have send it as ZIP

[ittai_frumkin]

I have to leave the office now.
I will be back in two weeks.
I hope you find a solution to the problem.
Thank you very much for your willingness to help and your patience!

[hristo_chakarov]

Thanks for the log. For some reason the last migration did not make it. The easiest fix would be to delete the cache file:

1. Stop Cosmos Browser from the Start Menu shortcut
2. Delete all files in this directory %LOCALAPPDATA%\Chaos\Cosmos\DB
3. Start Cosmos Browser from the Start Menu shortcut

Let us know if that worked.