unable to re-install

[ronald_a]

I tried to install one of the stable builds and after failing with some other error meassage, the installer now end with the following error message : ERROR: Unable to copy temporary log file for uninstallation of Chaos Player. That's on windowsm10.
Any idea how to fix this? restarting the machine did not help.

[aneliya_karadzhova]

Hello,

Please make sure you have removed Chaos Player installations from the programs and then go to Program files->Chaos Group and check if all Chaos Player folders are deleted.

If this does not help please raise a ticket here: https://support.chaos.com/hc/en-us/requests/new so we can help you further.

[ronald_a]

Hi aneliya_karadzhova, thanks for the tips but I am afraid that did not work. I opened up a ticket (#21831).

[yolov]

Can you try if deleting this registry key helps?
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\Chaos Player

Just delete the entire chaos player folder from this registry entry and install it again.
Let me know if it works, this might give me a good enough clue to know what the problem is.

[ronald_a]

yolov someone from support did a teamviwer session and fix the issue a while ago. but thanks for the tip anyways.

[yolov]

Ah, alright, good to know.